Why was the below thread locked? The issue has NOT been resolved, and further messages to Robert_U have been ignored. Can someone please explain this abysmal level of support?
The specified item was not found.
I'm sorry your thread was locked. I am looking into this now to see what happened. Thank you for your patience.
I have unlocked the thread. I am sorry for the inconvenience.
Thank you very much for your prompt reply and action.
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