Hi nicolaj, I understand you are getting a secondary cursor which does not move, while using extended desktop. I have some questions about your setup:
- Is the name of the application Open Broadcaster Software?
- Does the issue only happen when running such application?
- What type of monitors, cables or adapters are being used?
- Are both monitors connected to Intel® HD Graphics? Does the issue happen that way? Which one is causing the issue?
- Can you provide more details, such as processor and motherboard model?
Hey Joe. Yes, obs = open broadcaster software.
It is not related to any applications besides "screen settings"
Using a 22" samsung led via dvi.
Nothing is connected to intel gfx.
Asus sabertooth z87 & i5-4670k
Hope that helps you, even if just a little.
So, in this case the issue is related to the gtx770. Furthermore, Intel® Quick Sync Video will not work when a third party graphics adapter is being used.
Why would it be related to my gtx770 ?
A quick search on google reveals plenty of other threads with the same problem, it seems like it's an intel driver issue from what i can understand, the driver fails to understand there's 2 display adapters and adds a second cursor. For most people this does not happen, but in some cases it does. Seems to be unrelated to nvida/amd & sli/crossfire.
Looks like it'll work just fine with third party adapters. Intel Quick Sync Video Just one of many guides from programs that has quicksync support.
Does it work when the monitor is directly connected to the motherboard's video port/Intel® HD Graphics?
Are you thinking about setting up the 770 as the secondary adapter ?
I have not tried that as that would make the 4600 the primary render which we wouldn't want as it'll be good for nothing.
@ nicolaj, Do you still see the issue if you set the Advanced Settings of OBS to use Nvidia NVENC?
Yes, settings in obs has no effect on the second cursor as long as the 4600 is enabled with extended desktop.
@ nicolaj, Thanks for checking the NVENC setting. With it enabled QuickSync is not being used by OBS. A couple of questions:
1. Does the issue occur when only one monitor is being used?
2. Does the issue occur when 2 displays are setup as Dual Display Clone?
3. Where did you download the OBS software you are using and what version is it?
We don't need to have focus on obs imo. The cloned cursor is present from the moment i extend the desktop & even if obs is closed, just mentioned that i wanted to use quicksync with obs as to void questions about why i wanted to enable it when i have a 770. So this has nothing to do with obs.
Yes, i only have 1 monitor.
I don't know, i do not have the option to clone the display, i only have extend, show on desktop 1 & 2 & remove.
I downloaded it from their website, the latest version 0.625b.
Thanks for the information I will make sure this information is visible for our investigation department. In the meantime, I know it sounds a very basic step and maybe silly but can you try updating BIOS, graphics drivers for both cards and running Windows Updates?
Bios is already up to date, and so are the drivers for both card, as mentioned for the intel card i've tried 3 different drivers. Atm the latest is installed. As for nvidia i tried both the latest & beta drivers, but the nvidia card does not seem to have any influence as noticed from other thread with similar problems where people have different brands, models, driver versions & amd/nvidia.
I do not have that option.
Those are the same as yours, except "output to" and i have "bubble notifications" where you do not.
Just in case you're not entirely sure how it looks, i had to capture it with my phone as "print screen" doesn't capture my cursor.