4 Replies Latest reply on Aug 8, 2014 11:24 AM by kevin_intel

    BSOD Bugcheck error 124 should I replace processor

    rustyb55

      Just built a system with an I5-4670k (but I have not overclocked it) on a Gigabyte GA-Z97X-U3DH board. Getting fatal hardware error from the processor. Processor is running cool, but just in case, I cleaned it up and reapplied the thermal paste. I get this random BSOD about once a day mainly when the system is nearly idle.  Have a hard time believing its a heat issue because this system runs relatively cool and it doesn't crash when I put a load on it through an intensive video game or prime95.  Ran the Intel Processor Diagnostic Tool and the processor passed. Here's the Bugcheck Analysis. I'm an amateur at reading these, but best I can tell I'm getting a fatal error from the processor (not related to some driver). Not sure what thermald.exe is...almost nothing on internet about it. Just hate to send processor back if there are other things I can check (bios is latest edition as are all drivers). Any help appreciated.

       

      : kd> !analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

      WHEA_UNCORRECTABLE_ERROR (124)

      A fatal hardware error has occurred. Parameter 1 identifies the type of error

      source that reported the error. Parameter 2 holds the address of the

      WHEA_ERROR_RECORD structure that describes the error conditon.

      Arguments:

      Arg1: 0000000000000000, Machine Check Exception

      Arg2: fffffa800a75b028, Address of the WHEA_ERROR_RECORD structure.

      Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.

      Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

       

      Debugging Details:

      ------------------

       

      BUGCHECK_STR:  0x124_GenuineIntel

       

      CUSTOMER_CRASH_COUNT:  1

       

      DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

       

      PROCESS_NAME:  thermald.exe

       

      CURRENT_IRQL:  f

       

      STACK_TEXT: 

      fffff800`00ba8a98 fffff800`0360da3b : 00000000`00000124 00000000`00000000 fffffa80`0a75b028 00000000`bf800000 : nt!KeBugCheckEx

      fffff800`00ba8aa0 fffff800`031a2463 : 00000000`00000001 fffffa80`0a74aa60 00000000`00000000 fffffa80`0a74aab0 : hal!HalBugCheckSystem+0x1e3

      fffff800`00ba8ae0 fffff800`0360d700 : 00000000`00000728 fffffa80`0a74aa60 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263

      fffff800`00ba8b40 fffff800`0360d052 : fffffa80`0a74aa60 fffff800`00ba8e70 fffffa80`0a74aa60 00000000`00000000 : hal!HalpMcaReportError+0x4c

      fffff800`00ba8c90 fffff800`0360cf0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e

      fffff800`00ba8cd0 fffff800`03600e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55

      fffff800`00ba8d00 fffff800`0308a4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

      fffff800`00ba8d30 fffff800`0308a313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c

      fffff800`00ba8e70 fffff800`030827b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153

      fffff880`08fa4638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208

       

      STACK_COMMAND:  kb

       

      FOLLOWUP_NAME:  MachineOwner

       

      MODULE_NAME: hardware

       

      IMAGE_NAME:  hardware

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  0

       

      FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

       

      BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

       

      Followup: MachineOwner