Hi Pidgeon, I recommend you uninstalling the USB 3.0 driver from Programs and Features, restart your computer, and install it from this link or from the computer manufacturer’s website. Additionally, you can try updating the system BIOS and the firmware of the storage box or the drive itself.
I am not able to recommend any hub model or similar device since we do not have a list of tested devices.
As an extra troubleshooting step I suggest you testing the device in the USB 2.0 port.
Hi Joe, first of all thanks for the prompt reply. I've already updated my Intel USB 3.0 drivers with the latest version (18.104.22.168). Unfortunately, every time I connect my box to the notebook through a USB 3.0 cable, Windows 7 Professional SP1 x64 keeps to connect and disconnect the box, and often it asks to format it. Anyway, when using a USB 2.0 cable, everything is fine (perfect stability but low speed), so the hard drives into the box are supposedly working.
What else could I try? You suggested me to update the firmware of the box (JMicron JMS539), but by doing so, wouldn't I lose some of its functions? For example:
Flexible interface selection (USB 3.0 & eSATA)
The device can be used at USB 2.0 and USB 1.1, too.
Powers off in synchronization with PC
Status LED display:
- Power & syncronization status
- USB & eSATA (link & usage)
- 3 levels of fan speed
Automatic fan control with built-in thermal
sensor or manual mode / 3 levels of speed:
- LOW < 45°C 1200rpm
- MEDIUM 45 - 54°C 1800rpm
- HIGH > 55°C 2500rpm
Did you test the computer’s USB 3.0 ports with a different USB 3.0 device? This is just in order to verify if the issue is related to compatibility or if it is somehow a problem with the ports themselves.
I recommend checking with the respective manufacturer in regards of the firmware update for the storage device and for the computer BIOS. Perhaps the computer manufacturer may have other suggestions for you.
I've ordered a USB 3.0 hub based on VIA 812. This one:
If things don't get better, I'll try to update the firmware of the Fantec box. In the meanwhile, here is a question: is it normal that I couldn't install the Renesas drivers in my notebook?:
This is what I did:
- I uninstalled Intel extensible controller host USB 3.0 drivers
- I rebooted
- I installed the Renesas drivers
- I rebooted
- I noted that Windows 7 has not been able to identify my USB 3.0 Intel controller (Windows doesn't seem to have recognized the Renesas drivers)
Probably this is a stupid question because I've an Intel host USB 3.0 controller, so I should use Intel drivers instead, however I've read that a user solved his disconnection problems by installing these Renesas drivers on a PC with an Intel host controller, so I couldn't figure out how it has been possible.
The Renesas* USB 3.0 controller is different hardware from the Intel® USB 3.0 eXtensible Host Controller. So, you should only install the Renesas* driver if your system includes such hardware controller; since it is possible it does not, I recommend you using the drivers provided by the system manufacturer.
The scenario discussed by the other community member was different because his/her system’s hardware was most likely different too.
This means that the original user didn't specify he was using the Renesas drivers on a controller different than the Intel one... Anyway I'll wait for the hub, then I'll post here my impressions. Thank you again.