Hello Skoehler, thanks for contacting us through the Intel Communities.
I suggest you contacting the system manufacture (Dell) in order to get the correct USB 3.0 driver.
However you can try our generic USB 3.0 driver version 188.8.131.52. I really hope you it works for you.
The driver version 184.108.40.206 was the one installed by Dell. I will try downgrading to version 220.127.116.11 and then let you know whether the issue persists.
I have uninstalled the USB 3 driver I had. System Rebooted. I checked that there was no USB 3.0 devices in the device manager whatsoever. The system thus was running without any USB 3.0 support. I attached my mobile phone (it's a USB 2.0 device after all). It was recognized (as was my USB mouse) but the problem with the phone would persist.
I installed 18.104.22.168 as you suggested. Rebooted. Problem persists.
I installed 22.214.171.124 that Dell provides. Problem persists.
Again, note that no such problems exist on Linux. Also, I was using the same cable and phone happily with another laptop that did not have USB 3.0.
Also, I tried all ports of my current Dell laptop (all of which are USB 3.0) and the problem occurs with all of them.
You may check with Dell if there is maybe a new BIOS version that you can flash on your system.
Dear Sylvia, I am not conservative regarding updates. I will update as soon as their is a BIOS update available. I can also try to contact Dell support.
Can you elaborate how the BIOS might cause this issue? Or is updating the BIOS just general advice?
I am giving you all these recommendations since I am able to connect my Samsung cell phone with Android OS to a Lenovo laptop without problems.
I have the latest drives available and BIOS provided by Lenovo. So, check for a BIOS update is only a recommendation.
The issue persists. I have not found a solution. So far, I have tested the very same cable and smartphone with a different computer at work, also with Intel USB 3.0 ports, but the issue did not exist with that hardware. Unfortunately, it had a different chipset than my laptop, so it's not a good test as to tell whether Dell made a mistake (BIOS or hardware wise) or whether it's actually a problem with this particular Intel chipset.
Skoehler, the drivers we provided are generic drivers, therefore I would recommend using only Dell drivers. The reason why is because they make many customizations to the drivers especially the chipset driver.
From our side, we tried to make as many third party components compatible as possible, but do to the sheer quantity of these third party components we cannot always guarantee compatibility.
Some suggestions I can give you are to check for a BIOS updated or a newest USB driver.