Thanks for joining the desktop board community.
I understand the memory settings options are not available with latest XTU 4.4.
I would like to try to replicate this issue, please provide the information for your motherboard model.
I need AA and Serial number for your Intel board; this is located on a white sticker near memory slots.
Have had a look as best I can but my board is a mini-ITX so not sure if the sticker would still be there it that case (it's pretty cluttered)
The board model is an Asus Z87I-Pro (I think this is called Deluxe rather than Pro in America)
According to the box the Serial No. is E2M0AB124151
Not sure about the AA but another number given on the box is a Part No. 90MB0H30-M0EAY5
Hope this is everything you need.
If you really need this AA number I'll have to remove my motherboard to check