Hi pp-nuc, is it possible to test with a different brand or model? It might be a compatibility issue.
I have been testing a different drive in Windows* 7 64-bit and so far it is working properly.
This is the only model I use (I have 2 of them actually), so I cannot test a different brand or model.
What does "compatibility issue" mean? Given that it works well when I reboot Windows, or sometimes, I don't have the issue for a day?
What I mean is that perhaps those drives you own could be tested with a different computer, and they will probably work properly. The same goes for the Intel® NUC being tested with a different brand of drives. If both scenarios are successful, but in the end the Intel® NUC does not work with your drives, it will be a compatibility issue. Nevertheless, it remains to be proven.
We can also wait and see if anybody else reports a similar issue.
It is not just with the HDD. Same thing happened with my USB scanner. Undetected, I switch a couple of USB ports on the NUC and then it detects the scanner. Really strange.
Some of the USB 3.0 hubs in device manager allow to disable the option “Allow the computer to turn off this device to save power”. Try disabling such option in all the USB components that apply, I counted three in the Intel® NUC we have here. Let me know if that works.
I will be interesting to know if by any chance you have tested or can test this in Windows* 8/8.1.
Hi, I did turn this off for my USB hub, but could not find the setting for my USB disk.
Sorry, I can't test Windows 8/8.1.
My USB HDD went again undetected when I started Windows 7 this morning. This is random, as the NUC did detect the HDD yesterday. I have not touched a single USB port since yesterday.
As stated above, I can't find the option to “Allow the computer to turn off this device to save power” in device manager for the HDD disk.
This is definitely an unsolved issue, I'm wondering what is causing this.
I am experiencing the same issue.
Windows 8.1 64bit
Hitachi Travelstar 5K1000 in a USB3 enclosure
Power saving turned off.
Sometimes drive is not detected. Multiple reboots and moving it around different usb ports until it is detected.
When it is detected and I make any changes on the drive ie: make a folder etc. The system freezes (explorer.exe stops responding)
Is the scanner USB 2.0 or 3.0?
Did any of you try with 2.0 devices?
Perhaps a firmware update is available for your peripherals.
I put the drive into a usb2 enclosure and have not had any problems. Currently running latest firmware
My USB scanner went dead and I purchased a new model. I also purchased an Aukey 10 port USB 3.0 hub and I connect all my devices to the USB hub, no more to the NUC directly. Since then, I have had no issue, all my USB peripherals, including 3.0 USB HDD, are detected.This is a workaround to the issue discussed in this thread.
I am experiencing the same issue too.
Last week ,I just bought D54250WYKH.
My system is widows 7 32bit and using ORICO 6629 dual bay docking.
USB dirver is USB3_Win7_126.96.36.199 driver.
My HDD docking is sometime undetected while file copying, but it can use with another laptop (with USB 2.0) for a day.
It would be so nice if you would take this problem a bit more serious, there are like 5 different treads regarding the same problem, none of the treads is getting anywhere, it came after bios 21-22 the USB 3.0 error where it no longer detects the drive during a Cold boot, but if you restart Windows after the Cold boot it finds the drive (at least my drive, but also other people in the other treads has been able to find the drive after a restart). I also know that one of you guys from Intel was able to recreate the error with USB 3.0 drives, so i hope your tech Guys will look at the old bios to see that has caused the problem. I guess i´m just tired of reading about all the people including me who have this problem. It is by far the computer with most errors i ever bought, but never the less i still love Intel but i would be so nice if your tech Guys took matter into hand and got the thing fixed
This issue was reported to our engineering department as described here: https://communities.intel.com/message/253518
Something that can be useful at this point, besides keeping your Intel® NUC up to date, is to share the models of those devices or drives you are having problems with; so I can forward the information to our engineering department.