2 Replies Latest reply on Dec 17, 2014 12:20 PM by ITManMan

    Error: failed to retrieve Local System Account using MEI; error code - 3221242473

    A_Scoyne

      Hi,

       

      I pushed to use AMT in my organisation and we have finally got a 3rd Party Cert from Go Daddy so we can perform remote configuration.  All appeared to be working fine and I successfully remotely configured 250 HP 8200 Elite computers without any problems using an encrypted XML.  However, I have just tried to configure our HP Elite 8000 PC's, which use AMT 5.0, and I am getting the below error message.  It can't be a certificate or authentication issue as I am using the exact same XML that worked with the HP Elite 8200.

       

      Any ideas?

       

      2014-07-11 13:30:10: Thread:392(INFO) : ACU Configurator , Category: HandleOutPut Source: Src\ActivatorUtils.cpp : HandleOutput Line: 210: Starting log 2014-07-11 13:30:10

      2014-07-11 13:30:10: Thread:392(DETAIL) : ACU Configurator, Category: VerifyFileSignature Source: Src\ActivatorMain.cpp : wmain Line: 122: Verifying the digital signature of ACU.dll, this operation might take up to 3 minutes...

      2014-07-11 13:30:11: Thread:392(INFO) : ACU Configurator , Category: VerifyFileSignature Source: Src\ActivatorUtilsWin.cpp : VerifyFileSignature Line: 457: The file "C:\WMFS_AMT_Configurator\ACU.dll" is signed and the signature was verified.

      2014-07-11 13:30:12: Thread:392(DETAIL) : ACU.dll, Category: SetCompatibilityMode Source: Src\ActivatorDll.cpp : SetCompatibilityMode Line: 104: Set compatibility mode to 8.0.

      2014-07-11 13:30:12: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : CheckAMT Line: 78: ***** Start CheckAMT ******

      2014-07-11 13:30:12: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

      2014-07-11 13:30:12: Thread:392(INFO) : ACU Configurator , Category: AMT Mode Source: Src\HECIDiscovery.cpp : CheckAMT Line: 382: Intel(R) AMT  in PROVISIONING_MODE_ENTERPRISE

      2014-07-11 13:30:12: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : CheckAMT Line: 461: ***** END CheckAMT ******

      2014-07-11 13:30:14: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1256: ***** Start GetAmtFQDN ******

      2014-07-11 13:30:14: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1274: Failed to get data from the firmware. (0xc0000022)

      2014-07-11 13:30:14: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1333: ***** END GetAmtFQDN ******

      2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 410: Calling function Discovery...

      2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 199: Calling function GetLocalSystemAccount over MEI...

      2014-07-11 13:30:17: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

      2014-07-11 13:30:17: Thread:392(ERROR) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 226: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

      2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 430: Host Based Setup is not supported

      2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 432: Function Discovery ended successfully

      2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : UuidDiscovery Line: 1339: ***** Start UuidDiscovery ******

      2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : UuidDiscovery Line: 1346: Error message not found- 0x800084d1. (0x800084d1)

      2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: Returned data Source: Src\ActivatorDll.cpp : GetHostAndMEInfo Line: 4041: GetHostAndMEInfo output data: IsAMT:True, isAmtCapable:False, isEnterpriseMode:True, configurationMode:0, isRemoteConfigEnabled:True, AMTversion:5.2.1, isMobile:False, provisioningTlsMode:2, uuid:EE1E2A78-065C-11DF-BBDA-FECD88FC000F, isClientConfigEnabled:False, hostBasedSupport:False, configurationState:1, FQDN:HPSystem.wmfs.net.

      2014-07-11 13:30:19: Thread:392(INFO) : ACU Configurator, Category: -ConfigAMT- Source: Src\ActivatorMain.cpp : wmain Line: 789: HPSystem.wmfs.net:Starting Unified configuration flow...

      2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\ActivatorDll.cpp : ClientControlConfiguration Line: 2595: ***** Start ClientControlConfiguration ******

      2014-07-11 13:30:21: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : TcpIpDiscovery Line: 1358: ***** Start TcpIpDiscovery ******

      2014-07-11 13:30:21: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : TcpIpDiscovery Line: 1394: AMT Status code - Internal error. (0xc0004269)

      2014-07-11 13:30:23: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1256: ***** Start GetAmtFQDN ******

      2014-07-11 13:30:23: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1274: Failed to get data from the firmware. (0xc0000022)

      2014-07-11 13:30:23: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1333: ***** END GetAmtFQDN ******

      2014-07-11 13:30:24: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::InitBind Line: 952: Step into InitBind

      2014-07-11 13:30:25: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::InitBind Line: 1141: Step out InitBind

      2014-07-11 13:30:25: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::CheckIfOUExist Line: 810: Step into CheckIfOUExist

      2014-07-11 13:30:25: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::CheckIfOUExist Line: 855: Step out CheckIfOUExist

      2014-07-11 13:30:25: Thread:392(DETAIL) : ACU.dll, Category: GenerateOTP Source: Src\ActivatorDll.cpp : GenerateOTP Line: 1020: Changing AMT state from IN-provisioning to Pre-Provisioning in order to set AMT OTP

      2014-07-11 13:30:25: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5008: ***** Start StopConfigurationInt ******

      2014-07-11 13:30:25: Thread:392(DETAIL) : StopConfiguration, Category: Entering StopConfiguration Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5009:

      2014-07-11 13:30:25: Thread:392(INFO) : ACU Configurator , Category: Unprovision Source: Src\HostBasedSetup.cpp : HostBasedSetup::StopConfiguration Line: 326: Calling function StopConfiguration over MEI...

      2014-07-11 13:30:25: Thread:392(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 199: Calling function GetLocalSystemAccount over MEI...

      2014-07-11 13:30:25: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

      2014-07-11 13:30:25: Thread:392(ERROR) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 226: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

      2014-07-11 13:30:25: Thread:392(ERROR) : ACU Configurator , Category: AMT Setup Source: Src\HostBasedSetup.cpp : HostBasedSetup::StopConfiguration Line: 334: failed to initialize WSMAN client

      2014-07-11 13:30:25: Thread:392(DETAIL) : StopConfiguration, Category: StopConfiguration AMT Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5022: Waiting for FW to move to Pre-Provision state(0)...

      2014-07-11 13:30:32: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 410: Calling function Discovery...

      2014-07-11 13:30:32: Thread:392(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 199: Calling function GetLocalSystemAccount over MEI...

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

      2014-07-11 13:30:32: Thread:392(ERROR) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 226: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

      2014-07-11 13:30:32: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 430: Host Based Setup is not supported

      2014-07-11 13:30:32: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 432: Function Discovery ended successfully

      2014-07-11 13:30:32: Thread:392(DETAIL) : StopConfiguration, Category: Exit StopConfiguration  Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5040: This system was already unconfigured. The system was successfully put in the "Pre Provisioned" state and the Intel(R) AMT interfaces are now closed.

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5042: ***** END StopConfigurationInt ******

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU.dll, Category: GenerateOTP Source: Src\ActivatorDll.cpp : GenerateOTP Line: 1046: Moving to Pre-Provisioning state failed. An old OTP exist in local settings store.

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\ActivatorDll.cpp : StartConfigurationInt Line: 4922: ***** Start StartConfigurationInt ******

      2014-07-11 13:30:32: Thread:392(DETAIL) : StartConfiguration, Category: Enter StartConfiguration Source: Src\ActivatorDll.cpp : StartConfigurationInt Line: 4929:

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

      2014-07-11 13:30:32: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\ZTCLocalAgent.cpp : Activate Line: 538: Activate Intel(R) AMT configuration: (0xc0000050) (Success. )

      2014-07-11 13:30:32: Thread:392(DETAIL) : StartConfiguration, Category: StartConfiguration AMT Source: Src\ActivatorDll.cpp : StartConfigurationInt Line: 4965: Waiting for FW to move to In-Provision state(0)...

      2014-07-11 13:30:39: Thread:392(DETAIL) : StartConfiguration, Category: Exit StartConfiguration  Source: Src\ActivatorDll.cpp : StartConfigurationInt Line: 4993: The Start configuration operation completed successfully.

      2014-07-11 13:30:39: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\ActivatorDll.cpp : StartConfigurationInt Line: 4995: ***** END StartConfigurationInt ******

      2014-07-11 13:30:39: Thread:392(DETAIL) : localhost, Category: Configure AMT Source: Src\ActivatorDll.cpp : ConfigureAMT Line: 1096:

      2014-07-11 13:30:39: Thread:392(DETAIL) : ACU.dll, Category: GetNetworkSettings Source: Src\ActivatorDllWin.cpp : LoadNetworkSettings Line: 858: RCSaddress=wm-vms-rcs-01.wmfs.net, RCSMIUser=wmfs\intel.rcs, RCSProfileName=WMFS_AMT_Config

      2014-07-11 13:30:39: Thread:392(DETAIL) : ACU Configurator , Category: WMI_GetNetworkSettings Source: Src\WMIAccess.cpp : WMI_GetNetworkSettings Line: 2896: Success. (0) ((ExecMethod WMI_GetNetworkSettings) Success. )

      2014-07-11 13:30:39: Thread:392(DETAIL) : NetworkSettingClass, Category: LoadSourceForAMTName Source: Src\NetworkSettingsClass.cpp : NetworkSettings::NetworkSettingClass::LoadSourceForAMTName Line: 517: PC19830.wmfs.net

      2014-07-11 13:30:39: Thread:392(DETAIL) : ACU.dll, Category: Configure AMT Source: Src\ActivatorDllWin.cpp : MI_ConfigAMT Line: 591: RCSaddress=wm-vms-rcs-01.wmfs.net, RCSMIUser=wmfs\intel.rcs, UUID=EE1E2A78-065C-11DF-BBDA-FECD88FC000F, ConfigMode=2, PID=, RCSProfileName=WMFS_AMT_Config, AMTVersion=5.2.1, OldADOU=, Configure AMT Name= True. Configure AMT IPv4= True. AMT Name= Host Name- HPSystem Domain Name- wmfs.net . Source For AMT Name= Host Name- PC19830 Domain Name- wmfs.net . Default OS Name= Host Name- PC19830 Domain Name- wmfs.net . Host IPv4= IPv4 Address- 10.32.48.41 IPv4 SubNet- 255.255.255.0 IPv4 Gateway- 10.32.48.254 IPv4 Primary DNS- 10.32.64.20 IPv4 Secondary DNS- 10.191.248.41 . Configure AMT IPv4 to DHCP mode= True. AMT IPv4= IPv4 Address- 10.32.48.41 .

      2014-07-11 13:30:41: Thread:392(DETAIL) : ACU Configurator , Category: WMI_ConfigAMT Source: Src\WMIAccess.cpp : WMI_ConfigAMT Line: 1090: An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable. (0xc000521f) ((ExecMethod WMI_ConfigAMT) An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.  (0xc000521f). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). Valid certificate for PKI configuration not found.  (0xc00007e5).  (0xc000521f). )

      2014-07-11 13:30:41: Thread:392(ERROR) : ACU.dll, Category: Configure Profile Source: Src\ActivatorDll.cpp : ConfigureAMT Line: 1385: Failed to complete remote configuration of this Intel(R) AMT device. . (An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.  (0xc000521f). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). Valid certificate for PKI configuration not found.  (0xc00007e5).  (0xc000521f). ).

      2014-07-11 13:30:41: Thread:392(ERROR) : , Category: Configure Profile Source: Src\ActivatorDll.cpp : ConfigureAMT Line: 2201: Configure Profile Failed: An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.  (0xc000521f). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). Valid certificate for PKI configuration not found.  (0xc00007e5).  (0xc000521f).

      2014-07-11 13:30:41: Thread:392(DETAIL) : localhost, Category: end function Source: Src\ActivatorDll.cpp : ConfigureAMT Line: 2312:

      2014-07-11 13:30:41: Thread:392(ERROR) : ACU.dll, Category: Profile Configuration Source: Src\ActivatorDll.cpp : ClientControlConfiguration Line: 3086: An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.  (0xc000521f). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). Valid certificate for PKI configuration not found.  (0xc00007e5).  (0xc000521f).

      2014-07-11 13:30:41: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\ActivatorDll.cpp : ClientControlConfiguration Line: 3112: ***** END ClientControlConfiguration ******

      2014-07-11 13:30:41: Thread:392(ERROR) : ACU Configurator, Category: Exit Source: Src\ActivatorMain.cpp : wmain Line: 1096: ***********Exit with code 33. Details: Failed to configure this Intel(R) AMT device. An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.  (0xc000521f). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). Valid certificate for PKI configuration not found.  (0xc00007e5). The RCS failed to process the request.