1 2 Previous Next 22 Replies Latest reply on Nov 24, 2014 12:58 PM by kevin_intel

    Poor volume levels from N2820 running Windows 7?

    feardamhan

      So I mentioned this on another thread in relation to DTS-HD on the same platform, but given that its a different feature set I thought I would post a seperate thread.

       

      Running the latest (or any drivers I can find for that matter) and Windows 7 (64bit) there doesnt appear to be any Sound Enhancement options for this unit. The lack of Loudness Equalization is killing me in my environment. I have to turn my receiver up to 50 to hear the output from this device, and turn the receiver back down to 25 all of my other connected devices (another media center, a satellite system and a games console). Every machine I have ever installed Windows 7 on (hundreds of different machine models) has had this option available via the driver.

       

      My other media center (same version of windows, different platform vendor) is connected to the same receiver in exactly the same manner, and has the options present, so its nothing to do with the capabilities of the receiver. Can anyone suggest why this is the case with the NUC? The sound output is so poor and so out of line with all my other devices that I am considering returning it under RMA as faulty / not fit for purpose.

       

      Is this a driver issue? I have heard others say that all audio options work fine under OpenELEC (DTS-HD etc), so wondering if this is something that can be fixed with a better driver or not.

       

      Thanks in advance

        • 1. Re: Poor volume levels from N2820 running Windows 7?
          kevin_intel

          Hi feardamhan,

           

          I understand and let me help you.

          As you say, this is being handled in a different community. My recommendation is to keep track of that other thread and report issues with this same feature there.

           

          Here is the thread:

          https://communities.intel.com/thread/48173?sr=stream&ru=192045

          • 2. Re: Poor volume levels from N2820 running Windows 7?
            feardamhan

            Hi Kevin

             

            Thanks for responding. Are you saying you will track my issue (Sound Enhancements) via the other thread....even thought that one is specifically about DTS-HD...a different feature set? I mentioned it over there, but was quickly corrected (rightly so) that it was a separate issue. In my experience separate issues should have separate threads for tracking from Intels point of view.

            I would like a response from Intel on the issue.

             

            Thanks

            • 3. Re: Poor volume levels from N2820 running Windows 7?
              kevin_intel

              The thread I mentioned is being handled by someone from development team. You can work over there or that will be okay if we continued here.

              Can you please provide the following information?

              1. Nuc Model and AA#/ SA#:
              2. Operating System version:
              3. Video Adapters used:
              4. AVR or received model?
              5. BIOS Version on the NUC:

               

              Can you also provide the dxdiag report and the graphics report? Please add the information as attachment.

               

              How to get it?

              Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

               

              Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

              • 4. Re: Poor volume levels from N2820 running Windows 7?
                feardamhan

                Hi Kevin

                 

                I am away until Thursday, but will send the above information as soon as I am back

                 

                Thanks

                • 5. Re: Poor volume levels from N2820 running Windows 7?
                  feardamhan

                  Hi Kevin

                   

                  Please find the information you required below. I will post the dxdiag and graphics reports in two separate posts so that they can be distinguished easily.

                   

                  NUC Model: DN2820FYKH0

                  AA: H24582-201

                  SA: H22962-101

                  OS: Windows 7 64Bit

                  Video Adapters: Not sure what you are looking for here. It just says Intel HD Graphics. No further details anywhere I've looked.

                  Video Receiver:Onkyo HT-R380 or Atlona AT-44M

                  BIOS Version: FYBYT10H.86A.0034.2014.0513.1413

                  • 6. Re: Poor volume levels from N2820 running Windows 7?
                    feardamhan

                    DXDiag Output

                     

                    ------------------

                    System Information

                    ------------------

                    Time of this report: 7/18/2014, 23:36:36

                           Machine name: MEDIA-CENTER-2

                       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

                               Language: English (Regional Setting: English)

                    System Manufacturer: ˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇ

                           System Model: ˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇˇ

                                   BIOS: BIOS Date: 05/13/14 14:13:37 Ver: 05.06.05

                              Processor: Intel(R) Celeron(R) CPU  N2820  @ 2.13GHz (2 CPUs), ~2.1GHz

                                 Memory: 4096MB RAM

                    Available OS Memory: 3970MB RAM

                              Page File: 956MB used, 6981MB available

                            Windows Dir: C:\Windows

                        DirectX Version: DirectX 11

                    DX Setup Parameters: Not found

                       User DPI Setting: Using System DPI

                    System DPI Setting: 96 DPI (100 percent)

                        DWM DPI Scaling: Disabled

                         DxDiag Version: 6.01.7601.17514 32bit Unicode

                     

                     

                    ------------

                    DxDiag Notes

                    ------------

                          Display Tab 1: No problems found.

                            Sound Tab 1: No problems found.

                              Input Tab: No problems found.

                     

                     

                    --------------------

                    DirectX Debug Levels

                    --------------------

                    Direct3D:    0/4 (retail)

                    DirectDraw:  0/4 (retail)

                    DirectInput: 0/5 (retail)

                    DirectMusic: 0/5 (retail)

                    DirectPlay:  0/9 (retail)

                    DirectSound: 0/5 (retail)

                    DirectShow:  0/6 (retail)

                     

                     

                    ---------------

                    Display Devices

                    ---------------

                              Card name: RDPDD Chained DD

                           Manufacturer:

                              Chip type:

                               DAC type:

                             Device Key: Enum\

                         Display Memory: 1696 MB

                       Dedicated Memory: 64 MB

                          Shared Memory: 1632 MB

                           Current Mode: 1240 x 748 (16 bit) (60Hz)

                            Driver Name:

                    Driver File Version:  ()

                         Driver Version:

                            DDI Version: 11

                           Driver Model: unknown

                      Driver Attributes: Final Retail

                       Driver Date/Size: , 0 bytes

                            WHQL Logo'd: n/a

                        WHQL Date Stamp: n/a

                      Device Identifier: {D7B70EE0-4340-11CF-186E-0A20BDC2C735}

                              Vendor ID: 0x0000

                              Device ID: 0x0000

                              SubSys ID: 0x00000000

                            Revision ID: 0x0000

                    Driver Strong Name: Unknown

                         Rank Of Driver: Unknown

                            Video Accel:

                          Deinterlace Caps: n/a

                           D3D9 Overlay: Supported

                                DXVA-HD: Supported

                           DDraw Status: Not Available

                             D3D Status: Enabled

                             AGP Status: Not Available

                     

                     

                    -------------

                    Sound Devices

                    -------------

                                Description: Remote Audio

                    Default Sound Playback: Yes

                    Default Voice Playback: Yes

                                Hardware ID:

                            Manufacturer ID: 1

                                 Product ID: 100

                                       Type: WDM

                                Driver Name: {3.0.0.00000001}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}

                             Driver Version:  ()

                          Driver Attributes: Final Retail

                                WHQL Logo'd: n/a

                              Date and Size: , 0 bytes

                                Other Files:

                            Driver Provider:

                             HW Accel Level: Basic

                                  Cap Flags: 0xF1F

                        Min/Max Sample Rate: 100, 200000

                    Static/Strm HW Mix Bufs: 1, 0

                    Static/Strm HW 3D Bufs: 0, 0

                                  HW Memory: 0

                           Voice Management: No

                    EAX(tm) 2.0 Listen/Src: No, No

                       I3DL2(tm) Listen/Src: No, No

                    Sensaura(tm) ZoomFX(tm): No

                     

                     

                    ---------------------

                    Sound Capture Devices

                    ---------------------

                    -------------------

                    DirectInput Devices

                    -------------------

                          Device Name: Mouse

                             Attached: 1

                        Controller ID: n/a

                    Vendor/Product ID: n/a

                            FF Driver: n/a

                     

                     

                          Device Name: Keyboard

                             Attached: 1

                        Controller ID: n/a

                    Vendor/Product ID: n/a

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                          Device Name: Microsoft eHome Infrared Transceiver

                             Attached: 1

                        Controller ID: 0x0

                    Vendor/Product ID: 0x045E, 0x006D

                            FF Driver: n/a

                     

                     

                    Poll w/ Interrupt: No

                     

                     

                    -----------

                    USB Devices

                    -----------

                     

                     

                    ----------------

                    Gameport Devices

                    ----------------

                     

                     

                    ------------

                    PS/2 Devices

                    ------------

                     

                     

                    ------------------------

                    Disk & DVD/CD-ROM Drives

                    ------------------------

                          Drive: C:

                    Free Space: 11.0 GB

                    Total Space: 29.9 GB

                    File System: NTFS

                          Model: OCZ-VERTEX2 ATA Device

                     

                     

                          Drive: D:

                    Free Space: 25.1 GB

                    Total Space: 27.2 GB

                    File System: NTFS

                          Model: OCZ-VERTEX2 ATA Device

                     

                     

                    --------------

                    System Devices

                    --------------

                         Name: Intel(R) HD Graphics

                    Device ID: PCI\VEN_8086&DEV_0F31&SUBSYS_20558086&REV_0C\3&11583659&0&10

                       Driver: n/a

                     

                     

                         Name: Realtek PCIe GBE Family Controller

                    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_20558086&REV_0C\4&324F88BB&0&00E2

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor AHCI - 0F23

                    Device ID: PCI\VEN_8086&DEV_0F23&SUBSYS_20558086&REV_0C\3&11583659&0&98

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor PCI Express - Root Port 4 - 0F4E

                    Device ID: PCI\VEN_8086&DEV_0F4E&SUBSYS_20558086&REV_0C\3&11583659&0&E3

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor Platform Control Unit - LPC: Bridge to Intel Legacy Block - 0F1C

                    Device ID: PCI\VEN_8086&DEV_0F1C&SUBSYS_20558086&REV_0C\3&11583659&0&F8

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor PCI Express - Root Port 3 - 0F4C

                    Device ID: PCI\VEN_8086&DEV_0F4C&SUBSYS_20558086&REV_0C\3&11583659&0&E2

                       Driver: n/a

                     

                     

                         Name: Intel(R) Trusted Execution Engine Interface

                    Device ID: PCI\VEN_8086&DEV_0F18&SUBSYS_20558086&REV_0C\3&11583659&0&D0

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor PCI Express - Root Port 2 - 0F4A

                    Device ID: PCI\VEN_8086&DEV_0F4A&SUBSYS_20558086&REV_0C\3&11583659&0&E1

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor Platform Control Unit - SMBus Port - 0F12

                    Device ID: PCI\VEN_8086&DEV_0F12&SUBSYS_20558086&REV_0C\3&11583659&0&FB

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor PCI Express - Root Port 1  - 0F48

                    Device ID: PCI\VEN_8086&DEV_0F48&SUBSYS_20558086&REV_0C\3&11583659&0&E0

                       Driver: n/a

                     

                     

                         Name: High Definition Audio Controller

                    Device ID: PCI\VEN_8086&DEV_0F04&SUBSYS_20558086&REV_0C\3&11583659&0&D8

                       Driver: n/a

                     

                     

                         Name: Intel(R) USB 3.0 eXtensible Host Controller

                    Device ID: PCI\VEN_8086&DEV_0F35&SUBSYS_20558086&REV_0C\3&11583659&0&A0

                       Driver: n/a

                     

                     

                         Name: Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor SoC Transaction Router  - 0F00

                    Device ID: PCI\VEN_8086&DEV_0F00&SUBSYS_20558086&REV_0C\3&11583659&0&00

                       Driver: n/a

                     

                     

                         Name: Intel(R) Wireless-N 7260

                    Device ID: PCI\VEN_8086&DEV_08B1&SUBSYS_40628086&REV_73\4&B48B8D0&0&00E1

                       Driver: n/a

                     

                     

                    ------------------

                    DirectShow Filters

                    ------------------

                     

                     

                    DirectShow Filters:

                    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

                    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

                    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

                    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

                    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

                    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

                    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

                    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

                    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

                    ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.4530.0000

                    ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4530.0000

                    ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.4530.0000

                    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

                    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514

                    LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.61.0002.0000

                    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

                    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

                    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514

                    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514

                    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514

                    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000

                    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514

                    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514

                    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514

                    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514

                    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

                    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

                    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514

                    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

                    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514

                    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

                    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514

                    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514

                    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

                    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514

                    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

                    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514

                    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514

                    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514

                    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514

                    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514

                    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514

                    Haali Video Renderer,0x00200000,1,0,dxr.dll,

                    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

                    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

                    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

                    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

                    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

                    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

                    DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0300

                    DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0300

                    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514

                    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514

                    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514

                    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

                    DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0002.0000

                    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

                    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

                    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514

                    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

                    ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4530.0000

                    LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.61.0002.0000

                    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

                    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

                    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

                    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

                    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514

                    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

                    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514

                    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514

                    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514

                    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

                    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

                    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

                    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514

                    ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4530.0000

                    madVR,0x00200000,1,0,madVR.ax,0.87.0010.0000

                    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

                    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514

                    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

                    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514

                    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514

                    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514

                    LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.61.0002.0000

                    LAV Video Decoder,0xff800000,1,1,LAVVideo.ax,0.61.0002.0000

                    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

                    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

                    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514

                    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

                     

                     

                    WDM Streaming Tee/Splitter Devices:

                    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                     

                     

                    Video Compressors:

                    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

                    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

                    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

                    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

                    ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4530.0000

                    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514

                    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

                    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

                    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

                    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

                    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

                     

                     

                    Audio Compressors:

                    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

                    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

                    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

                    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

                    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

                    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514

                    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514

                    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514

                    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

                     

                     

                    PBDA CP Filters:

                    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514

                    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

                    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

                     

                     

                    Midi Renderers:

                    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514

                    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

                     

                     

                    BDA Network Providers:

                    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

                     

                     

                    Multi-Instance Capable VBI Codecs:

                    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

                     

                     

                    BDA Transport Information Renderers:

                    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514

                    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

                     

                     

                    BDA CP/CA Filters:

                    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514

                    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514

                    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514

                    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

                     

                     

                    WDM Streaming Communication Transforms:

                    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                     

                     

                    Audio Renderers:

                    Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17514

                    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514

                    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514

                    DirectSound: Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17514

                     

                     

                    ---------------

                    EVR Power Information

                    ---------------

                    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

                      Quality Flags: 2576

                        Enabled:

                        Force throttling

                        Allow half deinterlace

                        Allow scaling

                        Decode Power Usage: 100

                      Balanced Flags: 1424

                        Enabled:

                        Force throttling

                        Allow batching

                        Force half deinterlace

                        Force scaling

                        Decode Power Usage: 50

                      PowerFlags: 1424

                        Enabled:

                        Force throttling

                        Allow batching

                        Force half deinterlace

                        Force scaling

                        Decode Power Usage: 0

                    • 7. Re: Poor volume levels from N2820 running Windows 7?
                      feardamhan

                      Graphics Report

                       

                      Intel(R) HD Graphics

                      Report Date: Saturday, July 19, 2014

                      Report Time [hh:mm:ss]: 3:15:20 PM

                      Driver Version: 10.18.10.3496

                      Operating System: Windows* 7 Ultimate(6.1.7601)

                      Default Language: English (Ireland)

                      Installed DirectX* Version: 11.0

                      Supported DirectX* Version: 11.0

                      Shader Version: 5.0

                      OpenGL* Version: 4.0

                      OpenCL* Version: 1.2

                      Physical Memory: 3969 MB

                      Processor: Intel(R) Celeron(R) CPU  N2820  @ 2.13GHz

                      Processor Speed: 2133 MHz

                      Vendor ID: 8086

                      Device ID: 0F31

                      Device Revision: 0C

                       

                      * Processor Graphics Information *


                      Processor Graphics in Use: Intel(R) HD Graphics

                      Video BIOS: 1015.0

                      Current Resolution: 1280 x 720

                       

                      * Devices connected to the Graphics Accelerator *

                       

                      Active Displays: 1

                       

                      * Digital Television *

                       

                      Display Type: Digital

                      Serial Number: GBE0001

                      DDC2 Protocol: Supported

                      Gamma: 2.2

                      Connector Type: HDMI

                      Device Type: Digital Television

                       

                      Maximum Image Size

                      Horizontal Size: 45.28 inches

                      Vertical Size: 25.59 inches

                       

                      Supported Modes

                      640 x 480 (60p Hz)

                      720 x 480 (60p Hz)

                      720 x 480 (60i Hz)

                      720 x 576 (50p Hz)

                      720 x 576 (50i Hz)

                      720 x 480 (59p Hz)

                      800 x 600 (60p Hz)

                      1024 x 768 (60p Hz)

                      1280 x 720 (60p Hz)

                      1280 x 720 (50p Hz)

                      1920 x 1080 (60p Hz)

                      1920 x 1080 (60i Hz)

                      1920 x 1080 (50i Hz)

                      1920 x 1080 (50p Hz)

                       

                      Raw EDID:

                      00 FF FF FF FF FF FF 00 1C 45 01 00 01 00 00 00

                      08 12 01 03 80 73 41 78 0A CF 74 A3 57 4C B0 23

                      09 48 4C 21 08 00 01 01 01 01 01 01 01 01 01 01

                      01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

                      45 00 10 09 00 00 00 1E 01 1D 80 18 71 1C 16 20

                      58 2C 25 00 C4 8E 21 00 00 9E 00 00 00 FC 00 47

                      72 61 6E 64 62 65 69 6E 67 0A 20 20 00 00 00 FD

                      00 16 50 0E 50 0F 00 0A 20 20 20 20 20 20 01 AE

                      02 03 1D 72 4A 02 04 85 06 90 11 13 14 15 1F 23

                      09 7F 04 83 01 00 00 65 03 0C 00 10 00 8C 0A D0

                      8A 20 E0 2D 10 10 3E 96 00 13 8E 21 00 00 18 8C

                      0A D0 90 20 40 31 20 0C 40 55 00 13 8E 21 00 00

                      18 01 1D 80 18 71 1C 16 20 58 2C 25 00 C4 8E 21

                      00 00 9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 C4

                      8E 21 00 00 1E 01 1D 80 D0 72 1C 16 20 10 2C 25

                      80 C4 8E 21 00 00 9E 00 00 00 00 00 00 00 00 0F

                       

                      * Other names and brands are the property of their respective owners.

                      • 8. Re: Poor volume levels from N2820 running Windows 7?
                        kevin_intel

                        Hi feardamhan,

                         

                        Thanks for this information.  Based on the reports you have provided there are some troubleshooting steps I want you to try:

                         

                        1. Update the BIOS on the NUC to latest. Here you can download the latest for your NUC:

                        https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24083

                         

                        1. Update the graphics driver to latest version. Here you can get the latest driver:

                        https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23886

                         

                        Try also using direct connection (no video receiver connected). Most of the times adapters or receivers may interfere in the signal.

                         

                        Kevin M

                        • 9. Re: Poor volume levels from N2820 running Windows 7?
                          feardamhan

                          Hi Kevin

                           

                          Thanks for the suggestions.

                           

                          I followed your guidance and updated both the BIOS and the driver.  FYI the driver had been downgraded as a test to see if older version was any different.

                           

                          The net result of the update testing and direct connection is that it made no difference to the sound level. Its still far lower than any standard device, requiring much higher volume levels on either the TV or the receiver. And the Loudness Equalisation option in Windows 7 still appears to be missing, which isn't a function of the TV or receiver.

                           

                          As a HTPC is proving to be unsuitable. Do you consider there to be any possible resolution in sight? Were engineering able to offer any timelines for remediating the issue in the driver?


                          Thanks

                          Ken

                          • 10. Re: Poor volume levels from N2820 running Windows 7?
                            kevin_intel

                            Thanks for all the feedback. I am going to send all the feedback to engineering for them to take a look on this. At this point I there is no ETA for this fix but you can be sure I will send it to the corresponding department.

                             

                            I have sent you a Private Message.

                             

                            Kevin M

                            • 11. Re: Poor volume levels from N2820 running Windows 7?
                              feardamhan

                              Hi Kevin, thanks for the response. I don't see a Private message though?

                              • 12. Re: Poor volume levels from N2820 running Windows 7?
                                feardamhan

                                One other question. Is there any expectation that sound output would be any better with Windows 8.1? I doubt it, and as a result I don't want to go to the hassle of a complete rebuild to find it made no difference. Guidance would be appreciated on that one.

                                • 13. Re: Poor volume levels from N2820 running Windows 7?
                                  kevin_intel

                                  I sent you a PM again. Let me know if you get it.

                                  In regards the audio question with Windows 8.1, the codec’s are similar therefore the performance should be very similar as well.

                                  • 14. Re: Poor volume levels from N2820 running Windows 7?
                                    feardamhan

                                    Hi Kevin. I replied to your PM with additional information as requested. Thanks for the note re windows 8.1 - as I suspected/expected.

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