1 2 Previous Next 19 Replies Latest reply on Nov 19, 2015 1:35 AM by ricardo.desousa

    Haswell Refresh & Intel 8-Series Motherboards: it's a shame.

    network87

      Hi to all.
      I think the title is explicit.

      As most people knows, Intel 8-Series chipsets based Motherboards will work with Haswell Refresh CPUs, just a BIOS update is needed.

      I know that future Broadwell chips won't work.

      I decided to build a workstation using an Intel motherboard, DH87MC, with latest Core i7 4790 Haswell Refresh CPU. Clean 4790, not 4790K.

      I preferred an Intel 8-series MB rather than an Asus/MSI/etc 9-series based 'cause I use Intel motherboard for years (the oldest build is an ancient AN430TX, for Pentium MMX).

      I love Intel motherboard for its clean design, without useless 3rd party chips that causes only driver issues; honestly I'm sad about the decision by Intel to leave MB market.

      I'm only a small italian OEM and I know I can't change Intel decisions, but INTEL WAKE UP!

      you have the resources to update the BIOS to your MBs to support your latest Haswell Refresh CPUs.

      PLEASE MAKE THIS BIOS UPDATE, Intel, you are the biggest IT Company and a lot of persons bought your MBs for years (like me).

      let's make this update, to honor the trust we put in you.

      Stefano by Ai net (Italy)

        • 1. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
          sylvia_intel

          Hello Stefano, thanks for contacting us through the Intel Communities.

           

          Since Intel is ramping down the motherboard business there is no plans of adding support for newer processors to the current line of boards. For new processors compatibility we recommend customers to try looking for third party manufacturers such as ASUS, MSI, Giga-Byte or the one of you prefer.

           

          I apologize.

          • 2. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
            network87

            thanks sylvia,

            I'm really sorry to hear this, infact these MBs are still manufactured and sold (I've just purchased one manufactured in june).

            the big issue I see in the system with Intel DH87MC and haswell refresh Core i7 4790 is that system can't reboot.

            I think it's not so difficult for a giant company like Intel solve this, and I hope that the product manager responsible of MBs will understand that

            If you've bought an Intel board with 8-series chipset, at a moment where intel said that 8-series chipset will support haswell refresh just with a bios update,

            and then, at the time of haswell refresh launch, hear that Intel won't release this update 'cause this is its last series of boards,

            well, you feel betrayed,

            infact if you buy a cheap board, by unknown manufacturers, you can expect that support is terrible, but from Intel, you expect a great support fot its own product.

            I hope you can understand,

            Stefano

            • 3. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
              sylvia_intel

              I do understand Stefano, but this is a company decision.

              The boards are still in the market since they are still compatible with some 4th generation processors.  Compatible Processors

              • 4. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                mizts

                This is very disappointing..

                 

                I purchased a QD87PG board because I only have confidence in Intel to properly implement a VT-d BIOS. The compatibility tool online shows that Q87 chipset is compatible with i7-4790K.. so I mistakenly assumed I could rely on Intel to keep updating the BIOS of existing boards for all compatible chipset/CPU combinations.

                 

                I can understand Intel ceasing new board development (sadly), but to arbitrarily withdraw support on existing products before the end of the 4th gen CPU line is mind boggling. Seriously, how difficult would it be to just do a few more BIOS updates vs undermining Intel's credibility for product support in general???

                 

                PLEASE RECONSIDER.

                • 5. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                  pik11

                  Indeed, this is definitely disappointing. My DH87RL is the perfect board for a desktop system or even a home server. Unfortunately I had to use for my home server the Asus H87M-Pro since in Switzerland no cheap i3 from the first haswell generation were available. This one is just a crap compared to the DH87RL. Much higher idle power consumption, not accurate working fan control, realtek lan and gadgets no one needs.

                  • 6. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                    jb0

                    I was planning to buy a DQ87PG, a fairly new board, but if I can't use recent CPUs with a recent board it I'm just not interested in Intel products.

                    • 7. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                      KarimB

                      it's not a shame. more like a very bad joke...   where is support for currently manufactured products, Intel??

                      • 8. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                        network87

                        hi to all my IT colleagues!

                        I'm really glad to see that other people share my opinion about this terrible decision by intel not to release a new bios for CURRENT desktop boards, for haswell refresh support.

                        I really hope someone in Intel change idea about this DISHONORABLE decision.

                        at the moment no bios update have been released... let's wait!

                        Stefano

                        • 9. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                          Elect

                          Hi, I also open a topic: DH87RL BIOS Update needed-Hangs on reboot with i5-4690k , but in advice from Al_Hill now that I read this post I also join and hope to be heard and also that Intel take us in consideration as most of the users have just read this posts and didn't reply beside they have the same problems.

                          So my problem its the same with the i5-4690k, the machine hangs on reboot too but wasn't even able to boot before a BIOS update to 0326 with a i5-4440 like I'm about to explain.

                           

                          "I ordered the parts according with the compatibility table at Intel website for this motherboard but unfortunately the CPU I order was not available in time at my supplier so he sent me a i5-4690k instead of a i5-4670k.

                          As the table of compatible CPUs its not instantaneous updated I suppose that it would also work, and as at some reviews it was stated as compatible I kepped that i5-4690k.

                           

                          Well, it went wrong...

                          I assemble all the parts:

                          Motherboard: Intel DH87RL

                          Processor: Intel i5-4690k

                          Memory: 2x4GB GSKILL Ripjaws - F3-12800CL8D-8GBXM

                          HDDs to RAID1: 2x1TB WD RE SATAIII 64MB - WD1003FBYZ

                          Power supply: LC Power 550W - LC6550GP V2.2

                          Monitor:LG LED D-SUB - 19M35A-B (with DVI to D-SUB adapter)

                          Keyb.+Mouse: Logitech USB MK120

                          UPS Phasak 1000VA - PH9410


                          Checked all and pressed power button... the hardware boots up, HDDs, Fans, but nothing on monitor neither beep sound of boot...OMG.

                          Hold power button, system shuts down, try again... same result.

                          Well, CPU not supported I thought...

                          Tried to put CMOS jumper as described to try a recovery BIOS update trough file RL0326.BIO from USB Pen 512MB... nothing, as CPU not supported, BIOS would not recover from file...


                          Last chance, as I sold some PCs with processors Intel i5-4440 to a client I contact him and toke my system and used the i5-4440 and his monitor.

                          System boot up flawless and I updated BIOS to latest 0326, load defaults, reboot etc.


                          Now the tricky part...

                          I installed my i5-4690k back in, pressed power button and the same previous result, no image on screen but FANs and HDDs boot up... OMG.

                          Then I hold the power button to shutdown and was checking the VGA cable and adapter thinking it might be a little loose and pressed power button again...

                          The system boot up flawlessly, I thought it might be the VGA cable or adapter loose besides no boot beep so I came back to my office.


                          Well, the problem was just half solved, the motherboard now does boot up with the i5-4690k but I've at least two problems:


                          1-If I try to enter BIOS setup with my monitor LG 19M35A-B the visual BIOS probably use a higher frequency and my monitor shows error "Out of Range 63.9 kHz / 60Hz". So I got to use another older monitor Samsung SyncMaster 152V to be able to enter BIOS setup.

                          But then If I enter BIOS and then exit, the system hangs on the reboot stage, HDDs and FANs keep spinning but no image.


                          2-When I press power I got Intel logo and F-options, then flash Intel RAID config for a second, then Intel logo and F-options again, then Windows 7 start up,

                          Then the major problem appears:

                          When I restart the system it makes all the right procedures but then it hangs on reboot stage again with no image but FANs and HDDs on.

                          So I have to keep holding power button after Windows 7 shutdown because it hangs in the reboot stage, that it should make that boot beep sound, without image.


                          If I press reset button while in Windows, the FANs and HDDs keep on but the system just shuts down the screen and wont complete the reset, it also hangs when it should reboot.


                          All this I'm convinced its due to the i5-4690K processor, because with the i5-4440 installed I didn't had those hanging problems.


                          I also tried to disable UEFI boot and keep defaults except the power option that I had configured to Power On in case of power failure because other way I can't get the computer to boot up if the power fails and the UPS shutdown Windows before it also shuts itself off after 99 minutes or in case battery is low.


                          This all also happens with just minimum basic components, motherboard, processor, memory, power supply, power button, monitor with DVI to D-SUB adapter.


                          I need urgent a solution, either there's some BIOS configuration that work around this reboot hang and Out of Range video problem.

                          Or also urgent, the best I hope to get, a BIOS update that support correctly Intel i5-4690k which I think its the issue.


                          Best regards.

                          • 10. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                            Elect

                            Well, I'm not impatience but as the reply from Intel to me was (0), I got a business to run and I can't wait for a Intel morning decision to free a engineer so he can attend this kind of requests.

                            So as the hardware its already purchased and I don't want to make my supplier receive it back (I do care for who serve me...), I'll swap the CPU as at this moment the i5-4670K its back in stock.

                            Its a shame indeed... maybe the problem its the Intel clients that believe in a most harmonious system buying a Intel motherboard, but what to say when a Intel member says: "...For new processors compatibility we recommend customers to try looking for third party manufacturers such as ASUS, MSI, Giga-Byte or the one of you prefer...".

                            I do thank you, sylvia_intel, for the counseling but besides all users mistakes of hopping for a single BIOS update to correct the incompatibility of some CPUs, I was expecting much more for a company like INTEL.

                            So, I do apologize you, but not Intel.

                            But anyway, my bad... I should expect just the text written, not more.

                             

                            Oh, and by the way.

                            The Out-Of-Sync error when trying to see visual BIOS menu, remains.

                            I'm forced to use a older monitor every-time I need to enter BIOS setup.

                            And I've tried 4 (four) different LCDs of different brands and the problem remains even connected directly to DVI without adapter. Just LCDs that accept more then 60Hz sync frequency seems to work to see BIOS screen.

                            Hope its not my fault too now... at least I didn't read anywhere that my new LCD its also incompatible with the motherboard DH87RL .

                             

                            Regards.

                            • 11. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                              Jeff Poss

                              Dear Sylvia, I'm very saddened that Intel has decided to get out of the motherboard business. I loved Intel Motherboards and have been only bought Intel motherboards since 2005. Please let your boss know that many of us would like Intel to start making motherboards again, please.

                               

                              Thanks,

                              Jeff

                              • 12. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                                sylvia_intel

                                I will share this information with the corresponding team; however this is a company decision, so there is not much we can do.

                                • 13. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                                  nexus01

                                  No news at all about this???

                                   

                                  Its very strange because in July 31st the last BIOS update was made to this board and nothing related to the support of the Haswell refreshment CPUs...

                                   

                                  Also still no news about Windows 10 drivers for any 8 series board....

                                  • 14. Re: Haswell Refresh & Intel 8-Series Motherboards: it's a shame.
                                    ivanu_intel

                                    I understand very well that you all would love to have the Haswell Refresh processors to work with the 8 series motherboards, but at this point there are no plans of adding support for newer processors to work with the Intel® motherboards. Intel will not provide future software updates to support new operating systems or improve compatibility with newer processor and software products.

                                     

                                    As Silvia mention on the previous post for new processors compatibility we recommend customers to try looking for third party manufacturers such as ASUS, MSI, Giga-Byte or the one of your prefer.

                                     

                                    Intel has announced that, it will wind down production of desktop motherboards to zero.

                                     

                                    The company will continue to supply chipsets for using by third party motherboard manufacturers like the ones mention above.

                                     

                                    We really apologize for any inconvenience and I hope you all understand the decision Intel has taken.

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