Please note that Intel SCS 9 is EOL now.
Current version is Intel SCS 11 available at : Drivers & Software
Please make sure to use same SCS Console/ACU Wizard to create AMT profile and same version of ACUConfig.exe/ACU.dll to perform configuration.
BTW in quoted case Intel AMT FW was : FW Version 18.104.22.1687 which is pretty old/ EOL'd
for Intel Q87 chipset based desktops please update Intel ME FW to the latest version 9.1.x supported by OEM (check OEM support web for specyfic HW model).
Intel EMEA Biz Client Solution Architect