3 Replies Latest reply on Jul 10, 2014 6:42 AM by allan_intel

    Error with Intel Rapid Storage Technology Version 13.1.0.1058

    ASK4ASK

      I am getting an error when I try to activate the RST GUI on my system.   I have four Blu-Ray DVD drives attached.  If I remove the SATA connections to three of the drives the GUI will start fine.  For normal operation I need to have all four Blu-Ray drives attached.   The problem also impacts the ability of the RST drive monitor process to run.  Which is my main concern.  Without the RAID monitor running I will not be alerted if the the RAID set fails.   The drives are in mirrored pair.

       

      I know this same setup work with an earlier version of the RAID driver.   The system comparison document shows a working version and a comparison of my system when it was at version 12.xxx.xxx.xxx of the RST utility.   The results were the same with version 12.  

       

      I get the following two errors in the Windows Event Log.  I am not sure if the XML or Friendly text is preferred so I have both embedded.

       

      + System

       

       

        - Provider

       

       

         [ Name]  Application Error

       

        - EventID 1000

       

       

         [ Qualifiers]  0

       

         Level 2

       

         Task 100

       

         Keywords 0x80000000000000

       

        - TimeCreated

       

       

         [ SystemTime]  2014-07-08T18:00:17.000000000Z

       

         EventRecordID 44566

       

         Channel Application

       

         Computer BLUERAY1.alro.com

       

         Security

       

       

       

      - EventData

       

       

         IAStorDataMgrSvc.exe

         13.1.0.1058

         53642550

         unknown

         0.0.0.0

         00000000

         c0000005

         041ea995

         8bc

         01cf9ad671619cd3

         C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe

         unknown

         b7c6f274-06c9-11e4-bde8-c8d7196274cb

       

       

       

       

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-07-08T18:00:17.000000000Z" />

        <EventRecordID>44566</EventRecordID>

        <Channel>Application</Channel>

        <Computer>BLUERAY1.alro.com</Computer>

        <Security />

        </System>

      - <EventData>

        <Data>IAStorDataMgrSvc.exe</Data>

        <Data>13.1.0.1058</Data>

        <Data>53642550</Data>

        <Data>unknown</Data>

        <Data>0.0.0.0</Data>

        <Data>00000000</Data>

        <Data>c0000005</Data>

        <Data>041ea995</Data>

        <Data>8bc</Data>

        <Data>01cf9ad671619cd3</Data>

        <Data>C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe</Data>

        <Data>unknown</Data>

        <Data>b7c6f274-06c9-11e4-bde8-c8d7196274cb</Data>

        </EventData>

        </Event>

       

       

       

       

      + System

       

       

        - Provider

       

       

         [ Name]  .NET Runtime

       

        - EventID 1026

       

       

         [ Qualifiers]  0

       

         Level 2

       

         Task 0

       

         Keywords 0x80000000000000

       

        - TimeCreated

       

       

         [ SystemTime]  2014-07-08T18:00:17.000000000Z

       

         EventRecordID 44565

       

         Channel Application

       

         Computer BLUERAY1.alro.com

       

         Security

       

       

       

      - EventData

       

       

         Application: IAStorDataMgrSvc.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges() at IAStorUtil.SystemDataModelListener.LoadSavedSystemState() at IAStorDataMgr.EventRelay.<Start>b__0(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback() 

       

       

       

       

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>

        <Provider Name=".NET Runtime" />

        <EventID Qualifiers="0">1026</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-07-08T18:00:17.000000000Z" />

        <EventRecordID>44565</EventRecordID>

        <Channel>Application</Channel>

        <Computer>BLUERAY1.alro.com</Computer>

        <Security />

        </System>

      - <EventData>

        <Data>Application: IAStorDataMgrSvc.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges() at IAStorUtil.SystemDataModelListener.LoadSavedSystemState() at IAStorDataMgr.EventRelay.<Start>b__0(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()</Data>

        </EventData>

        </Event>

       

       

       

       

       

       

       

       

       

       

       

      System Report

       

       

      System Information

      OS name:  Microsoft Windows Server 2008 R2 Standard

      OS version:  6.1.7601 Service Pack 1 7601

      System name:  BLUERAY1

      System manufacturer:  Supermicro

      System model:  X7SPA-HF

      Processor:  GenuineIntel Intel64 Family 6 Model 28 Stepping 10 1.666  GHz

      BIOS:  American Megatrends Inc., 1.1a     

       

       

      Intel® Rapid Storage Technology enterprise Information

      Kit installed:  13.1.0.1058

      User interface version:  13.1.0.1058

      Language:  English (United States)

      RAID option ROM version:  8.7.0.1007

      Driver version:  13.1.0.1058

      ISDI version:  13.1.0.1058

       

       

      Storage System Information

      RAID Configuration

       

       

      Array Name:  SATA_Array_0000

      Size:  953,879 MB

      Available space:  5 MB

      Number of volumes:  1

      Volume member:  Volume0

      Number of array disks:  2

      Array disk:  WD-WX71A2402747

      Array disk:  S2ZYJ9HF205176

      Disk data cache:  Enabled

       

       

      Volume name:  Volume0

      Status:  Normal

      Type:  RAID 1

      Size:  476,937 MB

      System volume:  Yes 

      Data stripe size:  64 KB

      Write-back cache:  Off

      Initialized:  No

      Parity errors:  0

      Blocks with media errors:  0

      Physical sector size:  4096 Bytes

      Logical sector size:  512 Bytes

       

       

      Hardware Information

       

       

      Controller name:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller

      Type:  SATA

      Mode:  RAID

      Number of SATA ports:  6

      Number of volumes:  1

      Volume:  Volume0

      Number of spares:  0

      Number of available disks:  0

      Rebuild on Hot Plug:  Disabled

      Manufacturer:  32902

      Model number:  10274

      Product revision:  2

      Direct attached disk:  WD-WX71A2402747

      Direct attached disk:  S2ZYJ9HF205176

       

       

      Disk on Controller 0, Port 1

      Status:  Normal

      Type:  SATA disk

      Location type:  Internal

      Usage:  Array disk

      Size:  466 GB

      System disk:  No

      Disk data cache:  Enabled

      Command queuing:  NCQ

      Transfer rate: 3 Gb/s

      Model:  WDC WD5000LPVX-22V0TT0                 

      Serial number:  WD-WX71A2402747

      SCSI device ID:  1

      Firmware:  01.01A01

      Physical sector size:  4096 Bytes

      Logical sector size:  512 Bytes

       

       

      Disk on Controller 0, Port 2

      Status:  Normal

      Type:  SATA disk

      Location type:  Internal

      Usage:  Array disk

      Size:  466 GB

      System disk:  No

      Disk data cache:  Enabled

      Command queuing:  NCQ

      Transfer rate: 3 Gb/s

      Model:  ST500LM012 HN-M500MBB                  

      Serial number:  S2ZYJ9HF205176

      SCSI device ID:  2

      Firmware:  2BA30001

      Physical sector size:  4096 Bytes

      Logical sector size:  512 Bytes

       

       

      ATAPI device on Controller 0, Port 5

      Location type:  External

      Transfer rate: 1.5 Gb/s

      Model:  PIONEER BD-RW   BDR-206M               

      Serial number:  Not Available

      Firmware:  1.03   

       

       

      Empty port

      Port:  0

      Port location:  Internal

       

       

      Empty port

      Port:  3

      Port location:  Internal

       

       

      Empty port

      Port:  4

      Port location:  External