7 Replies Latest reply on Jul 30, 2014 4:25 PM by joe_intel

    Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe

    ricky18ro

      Hi i have an intel Spring Peak platform exactly an Olivetti Olibook S1530 and it randomly freeze?!

      Specs Cpu Intel I7-2670QM mobile processor with integrated graphics intel HD 3000

      and randomly it crash and I am forced to push power button to reset the system.

      The laptop originaly mount an intel I3-2310M processor with integrated graphics hd 3000 and again with the same simptoms!

      The chipset is the Sandy Bridge platform

      I think is someting conected to the FlashPlayer plugin because it happens often when i am online with chrome and i whatch streaming material or almoust all the websites use flashplayer to make the website menus.

       

      Can intel investigate the problem and make a new driver for 2 Gen intel platform!? Thanks

        • 1. Re: Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe
          ricky18ro

          20140706_091330_1.JPG

          This is the freeze screen! Can intel do something about it? Thanks

          • 3. Re: Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe
            joe_intel

            Hi ricky18ro, it is a terrible experience to suffer from this kind of freezing issues.

             

            In order to have more understanding of the issue I would like to ask for the troubleshooting steps you have attempted so far.

             

            I suggest uninstalling and reinstalling the Intel® HD Graphics driver, even perhaps using a different version. You may also reinstall Adobe* Flashplayer or use a different browser just for troubleshooting purposes.

             

             

            It would be interesting to determine if the issue can be replicated while using the computer in safe mode (with networking), if the system completely freezes or you still have mouse and keyboard activity (caps lock can be switched on/off), and hopefully some temperature readings.

             

            You may also run the Intel® Processor Diagnostic Tool: Processors — What is the Intel® Processor Diagnostic Tool?

            • 4. Re: Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe
              ricky18ro

              I do the processor test with IPDT and the result is :

              ---------------------------

              --- Testing Processor 1 ---

              ---------------------------

               

               

               

               

              --- IPDT64 - rev  2.10.0.0.MP ---

               

               

               

               

              --- Start Time: 07/11/2014 13:28:08---

               

               

               

               

              --- Skipping Config ---

               

               

               

               

              --- Reading CPU Manufacturer ---

               

               

              Expected --> GenuineIntel

              Detected --> GenuineIntel

              Found --- Genuine Intel Processor ---

               

               

              --- Temperature Test ---

               

               

              Temperature Test Passed!!!

               

               

               

               

              Temperature = 55 degrees C below maximum.

               

               

               

               

              --- Reading Brand String ---

               

               

              Detected Brand String:

              Intel Core i7-2670QM   2.20GHz

               

               

              Brand String Test Passed!!!

               

               

               

               

              --- Reading CPU Frequency ---

               

               

              Expected CPU Frequency is --> 2.20

               

               

               

               

              Detected CPU Frequency is --> 2.7934

               

               

              CPU Frequency Test Passed with Warning!!!

               

               

              The processor frequency could be affected by power management features. In order

              to ensure the processor frequency is not affected by a power management setting,

              enter BIOS, load defaults, and disable any 'Over-Clocking' or power

              management features that may affect processor frequency. Also, set any

              software applications which control power management features to default.

               

               

               

               

              --- FSB NOT Supported on this Processor ---

               

               

               

               

              --- Running Base Clock test ---

               

               

               

               

              Detected Base Clock --> 103

              Base Clock test Pass ---

              ..QPI rate Test not supported..

              ..Skipping QPI rate Test..

               

               

              Skipping QPI rate Test

               

               

               

               

              --- Running Floating Point test ---

               

               

               

               

              Million Floating Points per Second, MFLOPS --> 331.2

              Floating Point Test Pass ---

               

               

              --- Running Prime Number Generation Test ---

               

               

               

               

              Operation Per Second--> 4.65205e+006

              Prime Number Generation Test Pass ---

               

               

              --- Reading Cache Size --- 

               

               

              - Detected L1 Data Cache Size --> 4 x 32

              - Detected L1 Inst Cache Size --> 4 x 32

               

               

              - Detected L2 Cache Size --> 1024

              - Detected L3 Cache Size --> 6144

               

               

               

               

              Cache Size Test Passed!!!

               

               

               

               

              --- Determining MMX - SSE capabilities ---

               

               

               

               

                --- CPU FEATURES DETECTION FOR ---

                           ---        MMX SSE       ---

              MMX - MMX Supported --> Yes

              SSE - SSE Supported --> Yes

              SSE2 - SSE2 Supported --> Yes

              SSE3 - SSE3 Supported --> Yes

              SSSE3 - SSSE3 Supported --> Yes

              SSE4.1 - SSE4.1 Supported --> Yes

              SSE4.2 - SSE4.2 Supported --> Yes

                --- MMX SSE - capabilities check complete ---

               

               

              MMX Test Result --- PASS

              SSE Test Result --- PASS

              SSE2 Test Result --- PASS

              SSE3 Test Result --- PASS

              SSSE3 Test Result --- PASS

              SSE4.1 Test Result --- PASS

              SSE4.2 Test Result --- PASS

              MMX SSE Testing Passed !!

               

               

              --- Determining AVX AES PCLMULQDQ capabilities ---

               

               

               

               

                --- CPU FEATURES DETECTION FOR ---

                          --- AVX/AES/PCLMULQDQ ---

              AVX - Advanced Vector Extensions Supported --> Yes

              AVX OS Support   - AVX Operating System Supported --> Yes

              AES - Advanced Encryption Standard Supported --> Yes

              PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                --- AVX AES PCLMULQDQ capabilities check complete ---

               

               

              AVX Compare Test Result --- PASS

              AES Test Result --- PASS

              PCLMULQDQ Test Result --- PASS

              AVX AES PCLMULQDQ Testing Passed !!

               

               

              --- Reading Memory Size ---

               

               

               

               

              Detected Memory Size is --> 4.00GB

               

               

               

               

              --- Integrated Memory Controller Stress Test ---

               

               

               

               

              --- Integrated Memory Controller Stress Test Pass!!! ---

               

               

               

               

              Integrated Memory Controller Test Pass!!!

               

               

               

               

              Chipset          : Intel(R) HM65 Chipset

              Chipset Stepping : B3

               

               

              No device connected to PCI Express Port 0

               

               

              1 device connected to PCI Express Port 1

                 1 : Intel(R) Centrino(R) Wireless-N 1030

               

               

              No device connected to PCI Express Port 2

               

               

              1 device connected to PCI Express Port 3

                 1 : ASMedia XHCI Controller

               

               

              1 device connected to PCI Express Port 4

                 1 : Realtek PCIe GBE Family Controller

               

               

              1 device connected to PCI Express Port 6

                 1 : Fresco Logic xHCI (USB3) Controller FL1000 Series

               

               

              2 device connected to SATA Controller 1

                 1 : ST500LM012 HN-M500MBB

                 2 : Optiarc BD ROM BC-5500S

               

               

              4USB devices detected

                 1 : USB Composite Device

                 2 : USB Input Device

                 3 : Realtek USB 2.0 Card Reader

                 4 : Generic Bluetooth Adapter

               

               

              2 device connected to Intel High Definition Audio Controller

                 1 : Realtek High Definition Audio

                 2 : Intel(R) Display Audio

               

               

              --- Platform Controller Hub Test Completed!!! ---

               

               

               

               

               

               

              --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

               

               

              ..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..

              ..Intel(R) Integrated Graphics Device Presence Detection Passed..

               

               

               

               

              ..2D Graphics Visual Display Passed..

               

               

               

               

              ..Graphics Visual Display Passed..

               

               

               

               

              ..Rotating Display Passed..

               

               

               

               

              --- CPU Load ---

               

               

               

               

              --- Load Level = 8

               

               

               

               

              CPU Load Passed!!!

               

               

               

               

              --- Temperature Test ---

               

               

              Temperature Test Passed!!!

               

               

               

               

              Temperature = 25 degrees C below maximum.

               

               

               

               

              --- Test End Time: 07/11/2014 13:32:08---

               

               

               

               

               

               

              System Information

              ------------------

              Processor Name: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

              Processor Information: Intel64 Family 6 Model 42 Stepping 7

              Number of Physical Cores: 4

              Number of Logical Cores: 8

              Installed System Memory: 4 GB

              Operating System: Microsoft Windows 7 Ultimate 64-bit

              Graphics Information: Intel(R) HD Graphics 3000

              System Product: SPRING PEAK

              System BIOS: 1.0.4

               

              I have changed the graphics driver but the same issue showed!

              From what I have noticed is a overheating isue but is only show when i have 3 or more webpages opened in Google chrome. In rest do not seem to get affected by any other software or game played!

              If you need any other information about my system to elucidate the isue please contact me!

              Thanks and hope you can do some progress in solving this problem!

              • 5. Re: Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe
                joe_intel

                Did you try uninstalling and reinstalling Google* Chrome as well? If it is an overheating issue it would expect that it happens more often and regardless the software being used as long as the processor is being used intensively. Therefore, I suspect the cause of the issue might be different, but more troubleshooting is required in order to determine the cause. Were you able to test the system in safe mode? Press F8 while the system starts so you can access it.

                 

                Is this an issue that you can reproduce at any moment you want? Perhaps you would be able to connect a second display to the laptop while it is happening and see if it only affects that monitor or the other one as well. This way you can try to determine a possible issue with your laptop’s display cables. If that is the case sometimes the issue occurs while closing and opening the lid.

                • 6. Re: Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe
                  ricky18ro

                  I have reinstalled Google Chrome but the same isue. Then i have used Internet Explorer 11 for a week and the issue did not happen again. In the end i'm 99% shure is some wrong code in the Google Chrome software that is somehow creating the problem with the Spring Peak platform because i use chrome with my desktop platform that is an x58 chipset and nvidia video card and no isue there!!! If you can talk with Google Chrome developers to investigate the isue with your Spring Peak info. Thank you!

                  • 7. Re: Random system freeze - 2 Gen I3 I7 Flash Player content, obsolettwe
                    joe_intel

                    So far we have not received similar reports from other users. I kindly suggest contacting Google for further assistance.