3 Replies Latest reply on Jul 30, 2014 9:58 AM by sylvia_intel

    help with installing driver issues?

    Ramsis

      Hello, I am looking for some assistance with regard to installing updates to a graphics driver.

       

      SYSTEM INFORMATION
      Computer Manufacturer ASUSTeK COMPUTER INC.
      Computer Model S400CA
      Operating System (O/S)  Microsoft Windows 8.1
      Operating System Build (O/S)(build 9600), 64-bit
      Operating System (version)  6.3.9600
      System RAM  4.0 GB
      CD or DVD Device  not detected
      System Hard Drive Overview
      System Total Storage Size:444.1 GB
      Local Disk C:444.1 GB
      Used space:128.2 GB
      Free Space:315.9 GB

       

      GRAPHICS INFORMATION
      Graphics Product [1]Intel® HD Graphics 4000
      Graphics Driver Version not detected
      3D AccelerationYes
      Hardware Transform & Lighting Support Yes
      Video Memory1.8 GB
      Vertex Shader Support 5.0
      Pixel Shader Support 5.0
      Microsoft DirectX* Version 11.0

       

      I have tried to both auto install through the Asus client update which status comes up 'failed' each time I try the update.  As well as manually install the file from the download center which I get the error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."  Mind you I used the sites tool to identify my product and the correct file to download.  I used the direct X diagnostic tool to confirm my device name and graphics driver version of 10.18.10.3308 .  Any help would be appreciated, thank you very much.