2 Replies Latest reply on Jul 1, 2014 12:18 PM by sylvia_intel

    Intel USB 3.0 eXtensible Host Controller Installation Fails


      The problem I have is getting my HP DV7T-7000 Windows 7 64-bit laptop's USB 3.0 ports to function at USB 3.0 speeds.  I used to get 3.0 speeds but noticed I'm having a problem in the last few months.  When I attach a USB 3.0 device to a USB 3.0 port I get the message that says your device can perform faster when attached to a super speed port.  I've tried to uninstall the Intel USB 3.0 extensible host controller driver.  Re-installation of the latest driver from Intel failed and I got a BSOD during the installation.  I updated my BIOS with the latest firmware from HP and the BSOD ceased but the driver still wouldn't install properly.  I get an installation error and after restarting the USB 3.0 controller is installed but not USB 3.0 Hub which shows to be an Unknown Device.  The driver installation log reveals the details below.  When I tried the Controller driver supplied by HP for my laptop I get a prompt saying that the "PCI Bus" driver that's installed on my system is newer than the one that's getting installed and whether I want to overwrite it.  I don't have System Restore activated on my system and I also don't want to go through the tedious process of re-installing Windows and setup my development environment again.  It's worth mentioning that I use Advance System Optimizer to keep my drivers up to date.  Any help would be greatly appreciated.



      [File - 400]

        Operation = copy

        Destination = C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Drivers\IUsb3Hub.man

          Copying file C:\Users\user\Downloads\Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver\drivers\Win7\x64\IUsb3Hub.man

      [INF - 500]

        Installing C:\Users\user\Downloads\Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver\Drivers\Win7\x64\iusb3hub.inf

        INF = C:\Users\user\Downloads\Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver\Drivers\Win7\x64\iusb3hub.inf

        Execute command: C:\Users\user\Downloads\Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver\x64\Drv64.exe -driverinf "C:\Users\user\Downloads\Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver\Drivers\Win7\x64\iusb3hub.inf" -flags 20 -keypath "Software\Intel\Difx64"

      !   DriverPackageInstall error 0x3EE

      IIF will NOT initiate reboot

      Exit code = 0x3EE

      ResultCode = 1006