3 Replies Latest reply on Jun 20, 2014 2:38 PM by sylvia_intel

    DG965WH motherboard has no Audio device

    Gabor

      I saw a similar post for another motherboard, but that thread was not solved:

      DH87MC no audio devices

        I have a DG965WH motherboard running Windows XP Pro 32-bit.  In the device manager

      I see no audio device, and if I download the driver install for the audio (IDT 92XX) it

      says I don't have hardware that matches this driver.  I have upgraded the BIOS from

      MQ96510J.86A.0816.2006.0716.2308

      to

      MQ96510J.86A.1754.2008.1117.0002

       

      I also made sure that the audio was enabled in the BIOS peripherals screen.

       

      What else could be the problem?

        • 1. Re: DG965WH motherboard has no Audio device
          sylvia_intel

          Gabor, I am sorry to hear you are having problems with your system.

           

          I was checking the BIOS versions available for this motherboard on the download center, and there are 29 different files.

          You said that you update the BIOS from version 0816 to the latest which is 1754. Technically speaking, going straight to the latest version shouldn't be a problem, but in the practice and based on experience, there is always chance.

           

          Since there are many versions between one and the other, I would recommend you to roll back to the original BIOS version and then install or flash as many versions you can.

          It will be worth it investing a little more time running some updates before the latest.

           

          These are the BIOS versions that included fixes related to audio issues, for example Version 1162, 1612, 1669.

           

          I would recommend checking the BIOS Update Release Notes on this URL. You will be able to see the fixes and features included on each version.

          http://downloadmirror.intel.com/17153/eng/MQ_1754_ReleaseNotes.pdf

           

          These are some important versions you could flash on your system.

          BIOS Version 1162

          BIOS Version 1250 

          BIOS Version 1612

          BIOS Version 1669

          BIOS Version 1698

          BIOS Version 1729 

           

          Regards,

          • 2. Re: DG965WH motherboard has no Audio device
            Gabor

            I guess I didn't make it clear in the original post.  The problem with audio already existed with the original 0816 BIOS.  I just did the update in an attempt to try to fix it.  I haven't seen any new issues pop up with the updated BIOS, so it's unlikely that winding back will solve the issue.  I'm beginning to suspect that there is a hardware issue with this motherboard, but I'm not willing to debug it much farther at this point.  Generally I don't use the audio, but without an audio device I have trouble with things like watching videos (even without sound) because the player expects an audio device.  I was hoping there was something else I overlooked that might cause the audio hardware not to show up in the device manager.

            • 3. Re: DG965WH motherboard has no Audio device
              sylvia_intel

              Gabor, my suggestion will continue being the BIOS updated on the board from the original BIOS version to the latest one, installing some versions on between.

              After flashing the BIOS, you can install the latest audio drivers for your motherboard.  Download Center    

               

              If these do not fix the problem, please contact our customer support department for additional information on replacing your product if it is still under warranty.

              http://www.intel.com/p/en_US/support/contactsupport