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I am sorry you are having problems with this product but let me help you and together we will get the solution.
There are some troubleshooting steps I want you to try:
- What happens when you connect the system? Do you see lights on the NUC?
- Is this happening with both NUCs?
- Test components from one NUC into the other.
- Try setting a low resolution on the TV for testing purposes.
- Test different cables if possible.
Let me know.