Keyboard: Cordless iTouch with who-knows-what receiver
Mouse: Logitech M215 with Nano Receiver
With the receiver plugged directly into the front of the NUC range is 20 cm in front and about 70 cm to the side. With the receiver plugged into the front through a short extension cord the range is extended to 1 metre or more. Weirdly with the receiver plugged into a back USB port the range is similar to the range on the previous PC, though it continues to cut out regularly.
The keyboard now seems to be behaving itself, but it uses an old combo mouse & keyboard receiver which has a long lead anyway.
For diagnosing where the mouse signal cuts out, I highly recommend Linux users install Solaar.
I am also having problems with my new i3 nuc.
I have tried using two different sets of wireless mouse/keyboards (Microsoft & Logitech) however I am getting extremely short range and very jittery mouse behavior. This problem does not occur on a different computer in the same room.
I see this is becoming a very known issue with the nucs usb ports and wireless usb devices, when is intel going to fix this problem?
The following articles provide a list of tested peripherals.
Are you using a wireless adapter with Bluetooth*? You may want to disable it in case it is in use as it may cause interference.
@Seán, we have decided to gather more information as other users have been experiencing a similar issue in a different thread. Could you please provide your system configuration?
- BIOS version:
- Drivers installed or Intel® System Identification Utility code:
- Model number of the memory:
- Model number of the Msata drive:
- Model of keyboard and mouse:
Sorry didn’t notice this reply - I think I’d lost interest in this thread as there was little helpful response. I did manage to work around the problem using a short USB extension and blu tack to carefully position the receiver. Reading threads elsewhere I decided it was something to do with USB 3 interfering with the signal and it seemed to be much worse when the receiver was close to the metal case of the NUC. The keyboard was always less of a problem than the mouse. Being older it has a long cable and a large receiver which perhaps even uses a different frequency.
Here are the details anyway. Although I have found a workaround, this is a really serious flaw and I hope you fix it.
- Intel NUC D54250WYKH
- BIOS version: WYLPT10H.86A.0026.2014.0514.1714
- Drivers installed or Intel® System Identification Utility code: (utility does not work in Linux) - which drivers are you referring to? I haven't needed to install any.
- Model number of the memory: G.SKILL Ripjaws Series 8GB F3-1866C10S-8GRSL 204-Pin DDR3 SO-DIMM DDR3 1866 (PC3 14900) Laptop Memory
- Model number of the mSATA drive: Samsung 840 EVO 120GB mSATA SSD MZ-MTE120BW
- Model of keyboard and mouse: (as given above)
Keyboard: Logitech Cordless iTouch Y-RB6 RT7R00 V:TWUK
Mouse: Logitech M215
This seems to be an issue caused by interference from USB 3.0 on 2.4 GHz devices. Please take a look into section 4.3 Wireless Antenna Placement of this document: USB 3.0* Radio Frequency Interference on 2.4 GHz Devices
You may use a USB extension cable to move the wireless transmitter away from the USB 3.0 port.
my solution, sticker the metal casinng.. i double sided tape the side of the usb port now my mouse and keyboard works fine.. wireless and metal casing dont go together.. =) cheers
Got my NUC5i3RYH, I have the same problems when I use USB devices.
I use a Logitec K400. Well to avoid the interference problem I simply use the USB Exrtension shipped in bundle with the keyboard plugged on the front. I can control my NUC at distance up to 2 metres, plugging USB devices in the rear.