1 Reply Latest reply on Jun 16, 2014 8:02 AM by kevin_intel

    Fuzzy and Blurred - Intel(R) HD Graphic 4000

    Gino

      Hi,

      I have a notebook Lenovo E531 with Intel(R) HD Graphic 4000, Win 8.1. I tried to link an external monitor via VGA to extend my desktop, but the resolution is very poor. The text is blurred and fuzzy.

      I tried to link differents monitor and the situation goes little better with an old monitor 19', 4:3, with resolution 1280x1024. Monitor 16:9 with higher resolution are unusable!

      I read some post: somebody says that VGA cannot support a resolution that exceeds 1280x1024.

      It's correct? Or it's a possible driver problem?

      I can solve the problem using HDMI output with HDMI-DVI adapter on the monitor?

      I attach part of DxDiag output, if useful,

      Thank you.

       

       

      ------------------

      System Information

      ------------------

      Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)

      Language: Italian (Regional Setting: Italian)

      System Manufacturer: LENOVO

      System Model: 688568G

      BIOS: HEET36WW (1.17 )

      Processor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

      Memory: 4096MB RAM

      Available OS Memory: 3914MB RAM

      Page File: 3133MB used, 2501MB available

      Windows Dir: C:\WINDOWS

      DirectX Version: DirectX 11

      DX Setup Parameters: Not found

      User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

      DWM DPI Scaling: Disabled

      DxDiag Version: 6.03.9600.16384 64bit Unicode

       

      ---------------

      Display Devices

      ---------------

      Card name: Intel(R) HD Graphics 4000

      Manufacturer: Intel Corporation

      Chip type: Intel(R) HD Graphics Family

      DAC type: Internal

      Device Type: Full Device

      Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_501817AA&REV_09

      Display Memory: 1792 MB

      Dedicated Memory: 32 MB

      Shared Memory: 1760 MB

      Current Mode: 1366 x 768 (32 bit) (60Hz)

      Monitor Name: ThinkPad Display 1366x768

      Monitor Model: unknown

      Monitor Id: LEN40B0

      Native Mode: 1366 x 768(p) (60.000Hz)

      Output Type: Internal

      Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

      Driver File Version: 10.18.0010.3621 (English)

      Driver Version: 10.18.10.3621

      DDI Version: 11

      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

      Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: Thread group

      Miracast: Not Supported by WiFi driver

      Hybrid Graphics GPU: Integrated

      Power P-states: Not Supported

      Driver Attributes: Final Retail

      Driver Date/Size: 5/21/2014 00:33:40, 16586584 bytes

      WHQL Logo'd: Yes

      WHQL Date Stamp:

      Device Identifier: {D7B78E66-4226-11CF-3F7A-1270B4C2C735}

      Vendor ID: 0x8086

      Device ID: 0x0166

      SubSys ID: 0x501817AA

      Revision ID: 0x0009

      Driver Strong Name: oem65.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3621:pci\ven_8086&dev_0166

      Rank Of Driver: 00DA2001

      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

      DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

      D3D9 Overlay: Supported

      DXVA-HD: Supported

      DDraw Status: Enabled

      D3D Status: Enabled

      AGP Status: Enabled

       

      Card name: Intel(R) HD Graphics 4000

      Manufacturer: Intel Corporation

      Chip type: Intel(R) HD Graphics Family

      DAC type: Internal

      Device Type: Full Device

      Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_501817AA&REV_09

      Display Memory: 1792 MB

      Dedicated Memory: 32 MB

      Shared Memory: 1760 MB

      Current Mode: 1280 x 1024 (32 bit) (60Hz)

      Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

      Monitor Id: BNQ7803

      Native Mode: 1280 x 1024(p) (60.020Hz)

      Output Type: HD15

      Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

      Driver File Version: 10.18.0010.3621 (English)

      Driver Version: 10.18.10.3621

      DDI Version: 11

      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

      Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: Thread group

      Miracast: Not Supported by WiFi driver

      Hybrid Graphics GPU: Integrated

      Power P-states: Not Supported

      Driver Attributes: Final Retail

      Driver Date/Size: 5/21/2014 00:33:40, 16586584 bytes

      WHQL Logo'd: Yes

      WHQL Date Stamp:

      Device Identifier: {D7B78E66-4226-11CF-3F7A-1270B4C2C735}

      Vendor ID: 0x8086

      Device ID: 0x0166

      SubSys ID: 0x501817AA

      Revision ID: 0x0009

      Driver Strong Name: oem65.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3621:pci\ven_8086&dev_0166

      Rank Of Driver: 00DA2001

      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

      DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

      D3D9 Overlay: Supported

      DXVA-HD: Supported

      DDraw Status: Enabled

      D3D Status: Enabled

      AGP Status: Enabled

        • 1. Re: Fuzzy and Blurred - Intel(R) HD Graphic 4000

          Hi Gino,

           

          I am sorry you are having problems trying to get the resolution in your system but let me help you.

           

          The information you have provided is very helpful but there are some steps we can try. As per your question, VGA cables can handle a resolution up to 2k with the latest graphics controller but on the Intel® HD 4000 you should not encounter a problem when testing 1280x1024.

           

          I recommend you testing a different VGA cable (good Quality). We have not received reports from other users and I personally have tested this and I have not been able to reproduce the problem. So please, try with a different VGA cable.

           

          VGA should allow you to go up to 2048x1536 with HD 4000.