Hello Alex, I am sorry to hear you are having problems with your system and the graphics driver V3517.
Would you please check the following URL? It Include possible steps and graphics report generated within graphics control panel Graphics — Intel® Graphics Driver Report
I would need this information in order to send it to the engineering team.
Could you please check if Microsoft Lync works without installing Intel graphic drivers?
thanks for driving this issue to the developer. Lync works without installing intel graphic drivers and also with version 3347 installed. Just the recent 3517 is causing problems.
Not sure how to attach files others than pictures and movies, so please your requested reports here: (I made it with both driver versions)
Alex, I was not able to open the documents attached to your reply.
Could you try to copy/paste the information?
When you choose the reply option, there is an option named “Use advanced editor” option on top of the box. If you click on it, you will be able to attach a document.
Would you please try this and send me the information.
Thanks a lot
Alex, thanks for the information.
I was trying to find a previous graphics driver version for you to test but it is not available any more.
Then, I looked at Lenovo’s website for a graphics driver and I found only the Monitor INF file.
If for any chance you have the original CD that came with your laptop, you can try to install the drivers from there and check if the behavior persists.
In the mean time, I’m going to check with the Graphics team if they have heard or noticed this problem when using these drivers versions.
The same occurred with me. Win 8.1 and Lync working fine before Intel's update.
Intel(R) HD Graphics 3000
Report Date: 7/30/2014
Report Time[hh:mm:ss]: 10:11:34
Driver Version: 18.104.22.16817
Operating System: Microsoft Windows 8.1 Pro(6.3.9600)
Default Language: Portuguese (Brazil)
DirectX* Version: 11.0
Physical Memory: 16278 MB
Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Processor Speed: 2195 MHz
Vendor ID: 8086
Device ID: 0116
Device Revision: 09
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 3000
Video BIOS: 2104.0
Current Graphics Mode: 1920 by 1080
* Devices Connected to the Graphics Accelerator *
Active Notebook Displays: 1
* Built-in Display *
Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2,2
DDC2 Protocol: Supported
Maximum Image Size:
Horizontal: 13,39 inches
Vertical: 07,48 inches
Monitor Supported Modes:
1920 by 1080 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported
00 FF FF FF FF FF FF 00 06 AF ED 17 00 00 00 00
00 14 01 04 90 22 13 78 02 21 35 AD 50 37 AA 24
11 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 78 37 80 AE 70 38 32 40 3C 30
AA 00 58 C1 10 00 00 1A 78 37 80 AE 70 38 32 40
3C 30 AA 00 58 C1 10 00 00 1A 00 00 00 FE 00 4B
59 59 56 4B 80 42 31 35 36 48 57 31 00 00 00 00
00 00 81 02 9B 01 01 00 00 02 01 0A 20 20 00 01
* Other names and brands are the property of their respective owners. *
I am using a 3-Screen setup where the middle screen is connected to the Intel Graphics and the both other screens are connected to the nvidia. The internal laptop monitor isn't used at all when docked. I also have the newest nvidia driver installed. This doesn't help, unfortunately.
But even when I am using the laptop non-docked (so just the internal monitor is active and the nvidia card "sleeps") I have the same issue.
I found another workaround: When I force Lync to always use the nvidia graphics, it is starting. But this drains much battery. At the moment I downgraded the Intel driver to .3347 which gives a bad performance but at least everything is working.
Sylvia, do you have any idea when a new driver will be released? Is it rather 4 weeks or rather 4 months? Just to get a bit of a feeling.
Thanks in advance!
Guys, I just received the confirmation from the engineering team saying that we have no current plans to release another graphics driver for the
"Sandybridge" HD Graphics 3000/2000 series.
I suggest you to make sure to get all the latest drivers for all the devices you are using, and the latest Operating System updates.