1 Reply Latest reply on Jun 11, 2014 10:28 AM by allan_intel

    New drivers helped, but still black screen when HDMI connected

    teezeCrost

      Hello. When I first began using my dell laptop (specs below) my screen would always be black (never to wake up without reboot) when I returned to it after the screen went to sleep.

      Installing new drivers has mostly alleviated this problem, however nowadays I still get stuck with the black screen any time I try to wake the computer up and I have my external Samsung monitor connected to the HDMI port.

       

      Is anyone else having this issue, or is there a fix on the way possibly? Thanks for any info!

       

      System:

      Dell 7000 laptop

      Intel core i5 4200U CPU @ 1.6 GHz

      8GB Ram

      64 bit Windows 8.1

      Intel HD Graphics family driver 10.18.10.3621