1 2 3 4 Previous Next 59 Replies Latest reply on Sep 28, 2015 1:05 AM by Martijn_Weterings

    D54250WYK, Samsung U28D590D, 4K-resolution not working

    Vision

      Hi!

       

      Just purchased ..

       

      Intel NUC D54250WYK (bios 0026 / WYLPT10H.86A & latest drivers from Intel-site)

      Samsung U28D590D 4K-display (3840x2160 & 60Hz)

      Fuj:tech DisplayPort - Mini DisplayPort monitorcable http://www.deltaco.eu/fi/product/(DP-1111)/DELTACO-DisplayPort---Mini-DisplayPort-monitorikaapeli-20-pin-uros-uros-1m-musta/

      Windows 8.1 Enterprise (64bit)


      What could be wrong here, max. resolution what I can get is 2560 x 1440 & 60Hz ?


      Any help & advice would be great!


      Ps. what is maximum Hz for 3840x2160 resolution via Mini DisplayPort - DisplayPort, 30Hz or 60Hz ?


      Edit.


      I just tried with HDMI v1.4a cable & MINI HDMI - HDMI adapter (from Nokia phone) and 3840x2160 worked at 30Hz.


      Br,

      Vision

        • 1. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
          sylvia_intel

          Hello Vision, thanks for contacting us through the Intel Communities.

          Could you please double check the graphic driver version installed on your system, make sure it is version 15.33.22.3621?

          If it is not, please access the following URL and download it Download Center    

          You can also try to uninstall those drivers and install them again

           

          These are the maximum Display Resolution supported by the HD5000

          • DisplayPort* 1.2 / eDP*  H-Processors: 3840 x 2160@60Hz (Ultra-HD)
            • U-Processors: 3200 x 2000 @60 Hz, 3840x2160@30Hz
            • Y-Processors: 2560 x 1600 @ 60 Hz
          • HDMI* 4096 x 2304, 3840x2160 @ 24Hz / 24bpp
          • DVI 1920 x 1200 @ 60Hz
          • 2. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
            Vision

            Thanks for your answer Silvia

             

            Few weeks ago when I got my NUC, I downloaded this packet below from your Intel-site:

             

            GFX_Win7_8_8.1_64_10.18.10.3621 readme file says:

            Intel(R) Graphics Driver: 10.18.10.3621

            Intel(R) Display Audio Driver: 6.16.0.3137

             

            .. from device manager driver version was 10.18.10.3621

             

            Your link today was for 32-bit version, I downloaded 64-bit version Win64_153322

             

            Driver Version: 15.33.22.64.3621 / Release Date: May 21, 2014

             

            Operating System(s): Microsoft Windows* 7 64-bit / Microsoft Windows* 8 64-bit / Microsoft Windows* 8.1 64-bit

             

            I uninstalled, restarted, installed driver and it (tried few times) says from device manager driver version 10.18.10.3621

             

            I uninstalled, restarted, installed manually device manager > update driver software > browse my computer > pointed location > C:\Users\vision\Downloads\Win64_153322\Graphics > let me pick from a list of device on my computer > have a disk > browse > igdlh64.inf Intel(R) HD Graphics 5000

             

            I work at IT-local support so I could say I know what I'm doing but surely i'm doing something wrong, any advice?:)

             

            Br,

            Petri

             

            Ps. about supported max. resolutions, I'm little confused now, what processor I have, H, U or Y? (Intel NUC D54250WYK - I5-4250U)

            • 3. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
              Wohlert

              I have the exact same setup, and I have the same problem, only 2560 x 1440 & 60Hz. So I am keen to see what this thread turns up.

              • 4. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                Neven

                Your CPU is U so max supported UHD is @ 30Hz via DP. I can't check now but your TV probably does not support 3200x2000 resolution. Also check if your TV can display UHD @ 30Hz or 24Hz only.

                • 5. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                  tjrhoades

                  I am seeing the exact same issue; although I have a slight brand Display Port cable; the NUC & monitor are the same.  I see the maximum DisplayPort resolution as 2560x1440 & 60Hz. :/

                   

                  Any updates or beta drivers would be great!

                  Thanks

                  TJ

                  • 6. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                    sylvia_intel

                    Guys,  there is a new graphics Driver available version 3643. Please let me know your findings if you installed it.  Download Center

                    This driver is valid for the following products:

                     

                    Intel® NUC Board D33217CK

                    Intel® NUC Board D33217GKE

                    Intel® NUC Board D34010WYB

                    Intel® NUC Board D53427RKE

                    Intel® NUC Board D54250WYB

                    Intel® NUC Kit D34010WYK

                    Intel® NUC Kit D54250WYK

                    Intel® NUC Kit DC3217BY

                    Intel® NUC Kit DC3217IYE

                    Intel® NUC Kit DC53427HYE

                    • 7. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                      Vision

                      Thank you Sylvia for your post!

                       

                      I tried it, now driver version is 11.6.2014 & 10.18.10.3643

                       

                      .. but unfortunately 4K via DP it still doesn't work with HDMI, it works 30Hz.

                      • 8. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                        sylvia_intel

                        Thanks for letting me know. I already informed this to our engineers. They are still working on this behavior.

                        Thanks a lot for your patience.

                        • 9. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                          Ryan_M

                          I'm in a similar situation here.

                           

                          NUC D54250WYKH

                          Windows 8.1 Pro

                          Driver Version 10.18.10.3643

                          Maximum resolution selectable is 2560x1440

                           

                          Using a DisplayPort 1.2 cable into a Samsung U28D590.  Under the Graphics Control Panel for the Information Settings, it shows the supported modes as having 3840x2160 (60p Hz)

                          • 10. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                            horse

                            NUC D54250WYKH

                            Windows 8.1 Pro WMC

                            Driver Version 10.18.10.3643

                            Maximum resolution selectable is 2560x1440

                             

                            Hello.

                            I have a same problem about 4k resolution Using a DisplayPort 1.2 cable into a Samsung U28D590 on windows 8.1.

                            But When I use this monitor on OS X 10.9.3, I can use the max resolution. (3840x2160x32 60hz)

                            Isn't it capable to use the same resolution with 60hz on windows 8.1? It is a same CPU i5-4250U and Graphic HD5000.

                            • 11. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                              sylvia_intel

                              Guys, there is a BETA driver that we are testing, if you want you can try it and let me know your findings. We have received excellent feedback from users that have tested it, but their issues were different.

                              The version is 3652, so you are free to try it if you want.

                               

                              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3721&DwnldID=23985&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+5000&lang=eng

                               

                              Please keep in mind that it is not a production driver yet.

                              • 12. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                                Ryan_M

                                Thanks Sylvia, will give that a try later and let you know how it goes

                                • 13. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                                  Ryan_M

                                  Sylvia,

                                   

                                  Not running into any issues with the beta drivers, unfortunately still no 3840x2160 available

                                  • 14. Re: D54250WYK, Samsung U28D590D, 4K-resolution not working
                                    Ryan_M

                                    In case this helps here is the log from the HD Graphics Control Panel Information center

                                     

                                    Intel(R) HD Graphics 5000

                                     

                                    Report Date: Thursday, July 3, 2014

                                    Report Time [hh:mm:ss]: 7:14:05 PM

                                    Driver Version: 10.18.10.3652

                                    Operating System: Windows* 8.1 Pro (6.3.9600)

                                    Default Language: English (United States)

                                    Physical Memory: 8120 MB

                                    Vendor ID: 8086

                                    Device ID: 0A26

                                    Device Revision: 09

                                    Video BIOS: 2180.0

                                    Current Resolution: 2560 x 1440

                                     

                                    Processor: Intel(R) Core(TM) i5-4250U CPU @ 1.30GHz

                                    Processor Speed: 1896 MHz

                                    Processor Graphics in Use: Intel(R) HD Graphics 5000

                                    Shader Version: 5.0

                                    OpenGL* Version: 4.3

                                    OpenCL* Version: 1.2

                                     

                                    * Microsoft DirectX* *

                                    Runtime Version: 11.0

                                    Hardware-Supported Version: 11.0

                                     

                                    * Devices connected to the Graphics Accelerator *

                                     

                                    Active Displays: 1

                                     

                                    * Digital Display *

                                     

                                    Display Type: Digital

                                    DDC2 Protocol: Supported

                                    Gamma: 2.2

                                    Connector Type: DisplayPort

                                    Device Type: DisplayPort

                                     

                                    Maximum Image Size

                                    Horizontal Size: 24.02 inches

                                    Vertical Size: 13.78 inches

                                     

                                     

                                    Supported Modes

                                    640 x 480 (60p Hz)

                                    640 x 480 (67p Hz)

                                    640 x 480 (72p Hz)

                                    640 x 480 (75p Hz)

                                    720 x 400 (70p Hz)

                                    800 x 600 (56p Hz)

                                    800 x 600 (60p Hz)

                                    800 x 600 (72p Hz)

                                    800 x 600 (75p Hz)

                                    832 x 624 (75p Hz)

                                    1024 x 768 (70p Hz)

                                    1024 x 768 (75p Hz)

                                    1024 x 768 (60p Hz)

                                    1152 x 870 (75p Hz)

                                    1152 x 864 (75p Hz)

                                    1280 x 1024 (75p Hz)

                                    1280 x 800 (60p Hz)

                                    1280 x 720 (60p Hz)

                                    1280 x 1024 (60p Hz)

                                    1440 x 900 (60p Hz)

                                    1600 x 900 (60p Hz)

                                    1680 x 1050 (60p Hz)

                                    1920 x 1200 (60p Hz)

                                    1920 x 1080 (60p Hz)

                                    2560 x 1440 (60p Hz)

                                    3840 x 2160 (60p Hz)

                                     

                                     

                                     

                                    Power Management Support

                                    Active Off Mode: Supported

                                     

                                     

                                    Raw EDID:

                                    00 FF FF FF FF FF FF 00 4C 2D 80 0B 00 00 00 00

                                    34 17 01 04 B5 3D 23 78 3A 5F B1 A2 57 4F A2 28

                                    0F 50 54 BF EF 80 71 4F 81 00 81 C0 81 80 A9 C0

                                    B3 00 95 00 D1 00 4D D0 00 A0 F0 70 3E 80 30 20

                                    35 00 5F 59 21 00 00 1A 56 5E 00 A0 A0 A0 29 50

                                    30 20 35 00 5F 59 21 00 00 1A 00 00 00 FD 00 38

                                    4B 1E 86 36 00 0A 20 20 20 20 20 20 00 00 00 FC

                                    00 55 32 38 44 35 39 30 0A 20 20 20 20 20 01 9F

                                    02 03 0C F0 23 09 07 07 83 01 00 00 02 3A 80 18

                                    71 38 2D 40 58 2C 45 00 5F 59 21 00 00 1E 00 00

                                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

                                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

                                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

                                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

                                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

                                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 97

                                     

                                     

                                    * Other names and brands are the property of their respective owners.

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