Hello Isacumi, thanks for contacting us through the Intel Communities.
I’m trying to find additional information on this because according to the datasheet, this processor supports resolution up to 3840x2160 (60HZ).
I’ll keep you posted.
Ok, Thanks for reply...
I am almost sure that it is a driver problem.
In fact with old driver the pc try to change mode to 60 hz (but finally it crash).
With last drivers no option (in the graphic configuration menu) to select 60 hz.
- Cable used it is Display Port 1.2
- Monitor it is a Dell UP3214Q with 3840x2160@60Hz capabilities
- Monitor configurated in DP 1.2 Mode.
No option to change refresh at 60 Hz
I forgot to say that i am using Windows 7 Ultimate 64bits.
Isacumi, I already send this behavior to the engineers so they can check it out. I’ll keep you posted once I received an update.
Hi Silvia....some news about new driver supporting 3840x2160@60hz in the intel iris pro5200 ?¿?¿
The intel drivers simply don`t work at 3840x2160 at 60fps, you get all sorts of strange problem when you enable DisplayPort 1.2 on the Dell monitor, even if you customise 3840x2160 60fps within the intel settings, (because 60fps is not even listed) it says something like... bandwidth is not large enough (I have the Swedish win 8.1) I really hope intel is aware now of this problem and tries to fix it
Guys, we already sent this information to the engineering team to follow up on this behavior.
Additional information could be found at the following thread. This thread is regarding the D54250WYK NUC with HD5000. D54250WYK, Samsung U28D590D, 4K-resolution not working
I’m going to request an update and I will let you know.
I did some research on the Dell UP3214Q and found an interesting review on AnandTech*. One thing mentioned is that there is a firmware update for the UP3214Q and it is also mentioned in a thread on the Dell Support site. Would it be possible for you to verify that you have the latest firmware on your UP3214Q with Dell Customer Support? The FW revision will be written on the back of your monitor next to the serial number. A01 is the updated firmware.
The firmware don`t help with the 2160p 60hz problem, Don`t intel have access to a Dell UP3214Q monitor to test it ???
Hi again Silvia....
No news yet?¿
2months and no solution?¿
I want to know this to!!!
Guys, I’m still waiting on a final resolution on this. There is some additional information given at this thread just in case you want to check it out https://communities.intel.com/message/245145#245145
@ Antonio, could you verify the following driver resolves the issue?
32 bit version:
64 bit version