4 Replies Latest reply on Jul 25, 2014 9:09 AM by kevin_intel

    Dropping from network / immediate packet loss

    Ender

      My issue started on May 27th. I play online games and my computer plays them perfectly, its a iBuypower Valkyrie CZ-17 laptop, with an Intel Centrino N 2230 network card, and I am running Windows 8.1, I use the Wi-Fi connection in my house. I started to experience lag in games. I normally run at around 12-30 ms of lag. I began having upwards of 3k+ as well as frequent disconnections from the games and my home network. I have been trying different fixes that I know of: powercycling hardware, moving locations in the house, re-installing drivers, rolling back the network card driver, etc. nothing seems to work. I have two room mates and their rigs are completely fine, one of theirs is a Mac book and the other is a desktop with a hardline. Neither rig has any issues.

       

      I even tried to use a hardline in my own computer, the strange thing was that my computer didn't even recognize that there was a hardline even after I completely disabled the Wi-Fi. I ran a pathping to one of the game servers and here are the results of that. There is immediate and continuing packet loss.

       

       

      Tracing route to 12.129.209.68 over a maximum of 30 hops

       

       

        0  logan-pc [10.0.0.13]

        1  10.0.0.1

        2     *     10.93.52.1

        3  dtr01glryca-tge-0-1-0-3.glry.ca.charter.com [96.34.120.0]

        4  dtr03snloca-tge-0-1-0-2.snlo.ca.charter.com [96.34.120.52]

        5  bbr01snloca-bue-3.snlo.ca.charter.com [96.34.2.0]

        6  4.34.87.145

        7  vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190]

        8  ae-81-81.ebr1.LosAngeles1.Level3.net [4.69.137.9]

        9  ae-6-6.ebr1.Tustin1.Level3.net [4.69.153.222]

      10  ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102]

      11  192.205.37.145

      12  cr2.la2ca.ip.att.net [12.122.129.106]

      13  12.123.132.209

      14  12-122-254-230.attens.net [12.122.254.230]

      15  206.16.68.50

      16  12.129.209.68

       

       

      Computing statistics for 400 seconds...

                  Source to Here   This Node/Link

      Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

        0                                           logan-pc [10.0.0.13]

                                      5/ 100 =  5%   |

        1   12ms     6/ 100 =  6%     1/ 100 =  1%  10.0.0.1

                                      0/ 100 =  0%   |

        2  ---     100/ 100 =100%    95/ 100 = 95%  10.93.52.1

                                      0/ 100 =  0%   |

        3   17ms     6/ 100 =  6%     1/ 100 =  1%  dtr01glryca-tge-0-1-0-3.glry.ca.charter.com [96.34.120.0]

                                      0/ 100 =  0%   |

        4   25ms     6/ 100 =  6%     1/ 100 =  1%  dtr03snloca-tge-0-1-0-2.snlo.ca.charter.com [96.34.120.52]

                                      0/ 100 =  0%   |

        5   28ms     6/ 100 =  6%     1/ 100 =  1%  bbr01snloca-bue-3.snlo.ca.charter.com [96.34.2.0]

                                      0/ 100 =  0%   |

        6   29ms    10/ 100 = 10%     5/ 100 =  5%  4.34.87.145

                                      0/ 100 =  0%   |

        7   31ms     8/ 100 =  8%     3/ 100 =  3%  vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190]

                                      0/ 100 =  0%   |

        8   36ms     9/ 100 =  9%     4/ 100 =  4%  ae-81-81.ebr1.LosAngeles1.Level3.net [4.69.137.9]

                                      0/ 100 =  0%   |

        9   34ms     6/ 100 =  6%     1/ 100 =  1%  ae-6-6.ebr1.Tustin1.Level3.net [4.69.153.222]

                                      0/ 100 =  0%   |

      10   38ms     6/ 100 =  6%     1/ 100 =  1%  ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102]

                                      0/ 100 =  0%   |

      11   54ms     5/ 100 =  5%     0/ 100 =  0%  192.205.37.145

                                      1/ 100 =  1%   |

      12  ---     100/ 100 =100%    94/ 100 = 94%  cr2.la2ca.ip.att.net [12.122.129.106]

                                      0/ 100 =  0%   |

      13  ---     100/ 100 =100%    94/ 100 = 94%  12.123.132.209

                                      0/ 100 =  0%   |

      14  ---     100/ 100 =100%    94/ 100 = 94%  12-122-254-230.attens.net [12.122.254.230]

                                      0/ 100 =  0%   |

      15  ---     100/ 100 =100%    94/ 100 = 94%  206.16.68.50

                                      0/ 100 =  0%   |

      16   35ms     6/ 100 =  6%     0/ 100 =  0%  12.129.209.68

       

       

      Trace complete.

       

       

      Here is an ipconfig as well

       

       

      Windows IP Configuration

       

       

         Host Name . . . . . . . . . . . . : logan-pc

         Primary Dns Suffix  . . . . . . . :

         Node Type . . . . . . . . . . . . : Hybrid

         IP Routing Enabled. . . . . . . . : No

         WINS Proxy Enabled. . . . . . . . : No

       

       

      Wireless LAN adapter Local Area Connection* 2:

       

       

         Media State . . . . . . . . . . . : Media disconnected

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

         Physical Address. . . . . . . . . : 60-36-DD-51-DA-66

         DHCP Enabled. . . . . . . . . . . : Yes

         Autoconfiguration Enabled . . . . : Yes

       

       

      Wireless LAN adapter Wi-Fi:

       

       

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230

         Physical Address. . . . . . . . . : 60-36-DD-51-DA-65

         DHCP Enabled. . . . . . . . . . . : Yes

         Autoconfiguration Enabled . . . . : Yes

         Link-local IPv6 Address . . . . . : fe80::4052:9fc1:df6a:b8ef%7(Preferred)

         IPv4 Address. . . . . . . . . . . : 10.0.0.13(Preferred)

         Subnet Mask . . . . . . . . . . . : 255.255.255.0

         Lease Obtained. . . . . . . . . . : Friday, June 6, 2014 2:47:14 PM

         Lease Expires . . . . . . . . . . : Saturday, June 7, 2014 4:15:13 PM

         Default Gateway . . . . . . . . . : 10.0.0.1

         DHCP Server . . . . . . . . . . . : 10.0.0.1

         DHCPv6 IAID . . . . . . . . . . . : 123746013

         DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-78-FA-5C-60-36-DD-51-DA-65

         DNS Servers . . . . . . . . . . . : 10.0.0.1

         NetBIOS over Tcpip. . . . . . . . : Enabled

       

       

      Tunnel adapter Teredo Tunneling Pseudo-Interface:

       

       

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

         DHCP Enabled. . . . . . . . . . . : No

         Autoconfiguration Enabled . . . . : Yes

         IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3c38:3c0:f5ff:fff2(Preferred)

         Link-local IPv6 Address . . . . . : fe80::3c38:3c0:f5ff:fff2%3(Preferred)

         Default Gateway . . . . . . . . . : ::

         DHCPv6 IAID . . . . . . . . . . . : 285212672

         DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-78-FA-5C-60-36-DD-51-DA-65

         NetBIOS over Tcpip. . . . . . . . : Disabled

       

       

      Tunnel adapter isatap.{75F3731E-501B-4BA4-88E8-DD8A2B7C7DFA}:

       

       

         Media State . . . . . . . . . . . : Media disconnected

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

         DHCP Enabled. . . . . . . . . . . : No

         Autoconfiguration Enabled . . . . : Yes

       

      Any help would be greatly appreciated.

        • 1. Re: Dropping from network / immediate packet loss
          allan_intel

          Thanks for joining the Wireless Networking community.

          I would like to know what happens when you try to ping the router. I need to check if there is data loss between your computer and the router.

          You may try the following commands

          ping -n count IP address

          ping -t IP address

          Please share the results.

           

          Allan.

          • 2. Re: Dropping from network / immediate packet loss
            Ender

            Ping reply for command: ping -n count IP address resulted in the prompt saying -n was a "bad value for option -n, valid range is from 1 to 4294967295"

             

            Ping reply for command: ping -t IP address

             

            First results are the default gateway.

            Second are the preferred.

             

            Pinging 10.0.0.1 with 32 bytes of data:

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=2ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=2ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=4ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=7ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=5ms TTL=64

            Reply from 10.0.0.1: bytes=32 time=25ms TTL=64

            Request timed out.

            Request timed out.

            Request timed out.

            Request timed out.

            Request timed out.

             

            Request timed out. continued for many more lines and was starting more.... I had to stop the prompt

             

            Pinging 10.0.0.13 with 32 bytes of data:

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

            Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

             

            This one just kept going as well.

            • 3. Re: Dropping from network / immediate packet loss
              USHistorian

              I am having this *precise* problem, Ender - and no help in sight it seems. Same results as you, but with my machine's ID info.

               

              Why must this be so difficult??

              • 4. Re: Dropping from network / immediate packet loss
                kevin_intel

                Hi Guys,

                 

                Thank you for sharing all this information with us. There are some troubleshooting steps I would like you to do:

                1. How far are you from the router? How is the connection when standing next to the router? Is there a strong signal?
                2. Have you tried updating the router’s firmware?
                3. Are there other wireless/Bluetooth devices between the router and your computer? Can you try as troubleshooting steps, turning them off?
                4. Change your encryption settings on the router.

                 

                Here you have a link that contains important information about that.

                http://www.intel.com/support/wireless/wlan/4965agn/sb/CS-028449.htm

                 

                Kevin M