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Unknown issue with Mobile Intel(R) HD Graphics

PGibb
Beginner
1,974 Views

Hello,

I am certain that I am having an issue with my graphics driver. Before I start, I want to note that the driver is up-to-date and Device Manager is stating it's working properly. For a while, I had been having issues with a list of things, such as: Google Chrome freezing; Battlefield 4 failing to launch properly (Flickering black screen at start-up, before going completely black); Windows Media Player stopped responding every time I opened it as well as other issues, mainly with games.

Suddenly, all of these issues stopped one day and I had no idea why (Which I was happy about). A couple of days later an unrelated reason, I was checking Device Manager and I saw that my Mobile Intel(R) HD Graphics Driver had a little yellow triangle next to it; it was malfunctioning. I repaired it by uninstalling and reinstalling it, got it working properly, and then all the problems came back.

I'm wondering if the issue actually is my Graphics Driver, and if there is a way to get all of my software working properly again. Any help would be appreciated.

 

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Allan_J_Intel1
Employee
390 Views

Thanks for joining the graphics community.

I am sorry to hear that have had issues with the Intel® Graphics Controller on your computer.

I would need more information in regards to your system configuration:

Operating system version?

Which version of Windows do you have? 32- or 64-bit?

Also, the exact processor model on your system:

Click the Windows icon, and then right-click Computer .

Select Properties .

Find System Type on the Properties window, and then note the processor model.

Allan.

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PGibb
Beginner
390 Views

Ah, right, of course.

Sorry about that Allan, should have mentioned those before.

I am running Windows 7 Home Premium, on a 64-bit Operating System. My processor is an Intel(R) Core i5-2450M CPU @ 2.50GHz.

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Allan_J_Intel1
Employee
390 Views

Thanks for the information.

I have checked the list of playable games for Intel® HD Graphics 3000 but I did not find Battlefield 4 as compatible game.

http://www.intel.com/support/graphics/sb/cs-012643.htm?wapkw=game+playability http://www.intel.com/support/graphics/sb/cs-012643.htm?wapkw=game+playability

That particular game appears to be high end graphics intensive.

I have researched a bit on this issue and I have found an external forum that mentions your game will run at the lowest setting: 800*600 at 25 fps.

Please take a look at this information here:

http://www.tomshardware.com/answers/id-1861070/battlefield-intel-3000.html http://www.tomshardware.com/answers/id-1861070/battlefield-intel-3000.html

The content on these sites are not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered here

Make sure you are currently running the latest video drivers for your graphics controller. I recommend remove and re install the driver from Control Panel.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23764&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&DownloadType=Drivers&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23764&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&DownloadType=Drivers&lang=eng

Allan.

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