Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20690 Discussions

HD3000 Win 7 64 Driver Crash

DCost3
Beginner
1,200 Views

I am having an issue when the new updated driver set for the HD3000 chipset is updated. I have updated it directly via the Windows update option, manually from intel,all with the same result. Once the new drivers are applied the system will not boot (blue screen). I have a Samsung samsung qx411-w02ub. My only option is to rollback the driver.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 3b

BCP1: 00000000C0000005

BCP2: FFFFF80002BBA90D

BCP3: FFFFF8800698FA40

BCP4: 0000000000000000

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

0 Kudos
1 Reply
Jose_H_Intel1
Employee
344 Views

Perhaps you want to try with https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377 version 15.28.20.64.3347 or the driver provided by the system manufacturer, which should work because it was tested with your computer.

If the issue persists kindly provide minidump file found at: C:\Windows\Minidump.

You may attach more than one using the advanced editor when replying.

0 Kudos
Reply