Thanks for joining the processor community.
I would like to know more about your system configuration.
Please provide the model number of the motherboard or computer model. If this is an Intel motherboard, please see below for information about how to identify an Intel product.
Hi Allan --
Thanks for the response and your interest in my problem. This is a Velocity Micro computer with an ASUS motherboard. I got the following information from the flash menu of the BIOS:
P9X79 LE version: 4502 October 15, 2013. I hope this is what you are seeking.
The machine invoice says the MB is an Asus X79 mobo + Intel i7-4820K (4 core/3.7GHz with HT) + 8GB DDR1866 RAM.
FYI, I also ran a "powercfg -requests" and came up with the following:
[SERVICE] \Device\HarddiskVolume1\Windows\System32\svchost.exe (CryptSvc)
I have also had "powercfg -requests" results for Norton Security Suite, but could not reproduce it to include in this reply.
Thanks for the information.
Please bear in mind this type of issues are not related to the processor since sleep mode features is part of the operating system and the board BIOS.
I recommend updating your computer BIOS, please see the link below and download latest BIOS revision for your motherboard:
Also, contact Asus support for more information about this matter:
Thanks for the reference and for clarifying. I was reacting to the message from the OS, which apparently was misleading, and will focus on something other than the processor. I'll post back here with the results.
Thanks for the information. I am looking forward to hearing from you.