1 Reply Latest reply on May 27, 2014 4:51 PM by john_s@intel

    Intel SS4000-E keeps shutting down

    gabriel-intel

      Dear all,

       

      my SS4000-E NAS keeps on shutting down and i have no possibility to access or copy my data. hope you can help me out.

      System boots up and after 5 min it automatically shuts down. I've changed the network and power cable, both cooling fans are working fine, no firmware update done recently, etc.

       

      Any ideas to solve the issue?

       

      System:

      - RADI 1, 2x 1GB Drives

      - Firmware:   fs-bc - 1.4-b710

      - System Log:

       

      Date/TimeTypeEvent

       

      May 23 09:19:03ISystem starting up
      May 23 09:12:33INetwork connection restored (Port 1) (1000 Mbps Full Duplex )
      May 23 09:12:14IDynamic network address now [eth0:192.168.10.14/255.255.255.0 ]
      May 23 09:00:52INetwork connection restored (Port 1) (1000 Mbps Full Duplex )
      May 23 09:00:33IDynamic network address now [eth0:192.168.10.14/255.255.255.0 ]

       

      - Both cooling fans are working fine

      - No Harddisk error, Harddisk status Yellow.

       

      Other possibilities:

      How could i copy the data from one harddisk to another PC/NAS? Do i need an extra controller?

       

      many thanks in advance,

      best

      g

        • 1. Re: Intel SS4000-E keeps shutting down
          john_s@intel

          gabriel,

           

          Since you're running a RAID 1 mirror, each disk should have the same data on each disk. There's some "magic" you can do to see a Linux* partition with Windows*, but the definite easy way would be to put the SATA disk in an external USB disk carrier and plug it into a Linux laptop/system and copy the data over.

           

          The SS4000-E storage system software 1.4 provides greater than 2TB storage space by mounting multiple Linux type xfs data partitions, i.e. /nas/NASDisk-00002, /nas/NASDisk-00003 and so on. So, for instance, the public folder would be at /nas/NASDisk-00002/public. If I remember correctly, the user folders will be at something like, /nas/NASDisk-00003/gabriel.

           

          Here's some hints if you need to use a Windows system:

          http://superuser.com/questions/645106/getting-data-from-linux-partition-on-sata-drive-from-windows-or-linux

           

          Good Luck,

          John