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This bug could have something to do with Windows paging file flushing that the Intel Rapid Start service does, or Windows paging, or something I don't understand; I'm not an Intel developer.
It looks to me like something with paging file flushing because this bug always occurs if I opening tons of apps, then invoke sleep mode. It doesn't occur if the computer is on, but left alone and no major paging changes occur. That's my best hypothesis.
- By the time I open a certain amount of apps this bug occurs; I have no idea what the threshold of open apps is before the bug occurs.
- I have 16GB or RAM and 17GB allocated Rapid Start space.
This might be normal behavior (up to a certain point) if we consider the following:
Observe that the computer goes into sleep mode, and then quickly wakes up again before going into a sleep state again. This is normal behavior as the system first transitions into the S3 state and then Intel Rapid Start Technology briefly wakes the computer and moves it into the S4 sleep state.
However, it is not expected that the system does not enter S4 state. Could it be related to the system’s power management settings (or power plans)? Usually the system manufacturers provide a power management driver for their units; so, it may help to reinstall it.
No assume at this point that I understand that Intel Rapid Start wakes up immediately to enter S4, the bug I speak of wakes up a second time into I suppose it would be S0 working state mode after it has failed to enter S4.
I don't know of any power management driver, the chipset driver is installed already.
You may want to try the following suggestions:
- Remove any external devices and test again.
- Disable Intel® Rapid Start Technology and see if the behavior is the same.
- Check with the system manufacturer for possible power management drivers and BIOS related fixes.
- Delete the hibernation partition, uninstall Intel® Rapid Start Technology software, and then create the partition and install the software again as indicated in the respective user guide linked above.
I have been testing this quite a lot / a while and the bug's most likely to occur after I've started multiple Windows 8 apps.
I see this happening when the RAM usage is over 4.3 GB.
So, what is the behavior of the system when you disable Intel® Rapid Start Technology?
Please provide more information about your system, such as:
Computer model, chipset model and if possible the Intel® SIU code/report.
- The computer has never woke up like it does when Intel Rapid Start is on.
Intel System Identification Utility Reference Number: 0254 0206
Date Created: Wednesday, May 28, 2014 2:57:18 PM
SYSTEM INFORMATION Computer Manufacturer MSI Computer Model Z87-G45 GAMING (MS-7821) Operating System (O/S) Microsoft Windows 8.1 Operating System Build (O/S) (build 9600), 64-bit Operating System (version) 6.3.9600 O/S Language 0409 System RAM 16 GB .NET Framework Version 3.5.30729.4926 CD or DVD Device ASUS DRW-24B3ST System Hard Drive Overview System Total Storage Size: 4.5 TB Local Disk C: 2.7 TB Used space: 944.2 GB Free Space: 1.8 TB Local Disk D: 1.8 TB Used space: 82.2 GB Free Space: 1.7 TB Memory Detail Total Physical Memory 16 GB Available Physical Memory 12.1 GB Total Virtual Memory 2.0 GB Physical Drive 0 Model WD30EZRX-00D8PB Bus Type RAID Physical Drive 2 Model ST32000641AS Bus Type RAID Internet Browser  Internet Explorer Internet Browser Version  9.11.9600.17031 CHIPSET INFORMATION Chipset Software Status Intel® Chipset Installation File (INF) detected not detected Detected Chipset INF Version 188.8.131.527 Chipset INF Status This version is valid Detailed Chipset Information Intel® Chipset Identification Utility GRAPHICS INFORMATION Graphics Product  Intel® HD Graphics 4600 Driver Status Your driver is current Video Memory 3.9 GB Current Graphics Resolution 1920x1080 Current Color Depth 32 Bits Per Pixel Graphics Product  Intel® HD Graphics 4600 Video Memory 3.9 GB Graphics Product  Intel® HD Graphics 4600 Video Memory 1.8 GB Raw EDID  not detected MOTHERBOARD INFORMATION Manufacturer MSI Model Z87-G45 GAMING (MS-7821) AA Number not detected BIOS Vendor American Megatrends Inc. BIOS Version American Megatrends Inc. V1.8B1 BIOS Release Date System Memory 16 GB Built-in Audio Driver Component not detected Built-in Audio Driver Version 6.10.6006.0 Built-in Audio Driver Status Non-Intel device detected PROCESSOR INFORMATION Manufacturer Intel Model Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel Processor analysis tools Intel Processor analysis tools CPU Speed 3.5 GHz Link to Processor Specification Link to Processor Specification CPU Revision CPU Type 00 CPU Family 06 CPU Model 3C CPU Stepping 3 WIRED NETWORKING INFORMATION Wired Networking Product Driver Version 184.108.40.206 Driver Status Device is unknown or unsupported Intel PROSet Version not detected Hardware IDs PCI\VEN_1969&DEV_E091&SUBSYS_78211462&REV_13 WIRELESS NETWORKING INFORMATION Wireless Networking Product Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) Driver Version 220.127.116.11 Software/Driver Status Non-Intel device detected Latest version available not detected Hardware IDs PCI\VEN_1969&DEV_E091&SUBSYS_78211462&REV_13
I just want to have something clear, does this issue happen when Intel® Rapid Start Technology is disabled?
When Intel Rapid Start is off the computer stays (asleep) in S3 state as Intel Rapid Start on should do.
Ok, please allow me more time to attempt replicating this issue.
I was reviewing this whole case again but I did not find any information about your SSD. I only found the models of your mechanical drives. May I ask for the SSD model you are using with your system?
I refrain from humoring wild guesses.
I can see that the most likely cause of the bug is flawed manufacturer implementation of the feature, hopefully in fixable BIOS code that will be made available to the people that use this feature. I expect Intel and MSI to work together to find a resolution.
Additionally it was mentioned straight from an Intel representative themselves that he or she is not sure, but it's possible that this feature does not support 16 GB of RAM, and it could possibly be that only up to 8 GB is supported; he, or she doesn't know; please do your own testing.
How is it that the Intel representatives themselves are unable to find a reliable answer to in particular the RAM system requirements of this feature?
I might go so far as to say it's mind boggling!