I am sorry you are having this problem with the motherboard but let me help you.
I would like you to try some other steps based on your description:
- Try clearing the CMOS of your motherboard by removing all components including the battery, power supply and memory.
- Try taking the board out of the chassis and use it in a non-conducted surface like wood or glass. We can discard grounding issues by doing this procedure.
- Test the unit with minimum configuration meaning 1 stick of RAM memory, no video cards, no audio cards, power supply.
- Try a different power supply.
- You can also try a different processor if possible.
Thanks for the reply.
OK I tried all those, including using a CPU from another box that I know works (I even checked it still works when I put it back in the old box). I get exactly the same result with all.
The only thing I didn't confirm is that the new CPU works in the old box, but if the old CPU works in the old box I'm assuming it should work in the new box.
Any other diagnostics I can try?
Thanks for the information. It seems there is an issue with the processor based on the information you have provided and the steps done. It is not very common but it can happen so I recommend you contacting your Intel® local support for them to help you with the replacement of the unit.
You can also contact our chat support at the following link:
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OK for the sake of completeness I tried the new processor in my old machine. It works fine - see below. So it must be the board that is faulty so I will return that.
Thanks for the help.
processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel(R) Core(TM) i5-3470T CPU @ 2.90GHz
stepping : 9
microcode : 0x19
cpu MHz : 1614.937
cache size : 3072 KB
physical id : 0
siblings : 4
core id : 0
cpu cores : 2
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov
pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx
rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology
nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx
smx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt
tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb
xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase
bogomips : 5818.89
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual