2 Replies Latest reply on Jun 16, 2014 9:28 AM by howdy_hank

    Periodic screen cut out, very annoying

    howdy_hank

      I am sure I am not alone in this, but I am getting slightly annoyed any way. I got a new computer at work, which was nice and I want to run two screens. The desktop come with a Intel 4000HD card with DVI-I and DVI-D outputs. The computer is running an i7-3770T. I am using a DVI-I to vga adapter and this is running to an old SD LG monitor and works very well. I then plugged a DVI-D to HDMI cable in to a new Benq 24" monitor with a resolution of 1920x1080. This works well but around 10 - 20 times a day the screen cuts out around 2 to 5 times for between 1 - 10 seconds.

       

      I have updated all drivers and BIOS to no avail.

       

      Many thanks in advance,

       

      G

        • 1. Re: Periodic screen cut out, very annoying
          sylvia_intel

          Hello Howdy_hank,  I understand that when you mentioned that your monitor is cutting out, it actually means flicker. Please let me know if this is correct?


          This behavior seems to be a cable situation. Since the system is working fine when using the DVI to VGA cable.

          It does not seem to be an issue related to the graphics controller.

          I would recommend you to get another DVI to HDMI cable  and test it on your monitor.

          • 2. Re: Periodic screen cut out, very annoying
            howdy_hank

            Hi,

             

            thanks for getting back to me, I have tried a new cable and the effect is  the same. However, recently the problem seemed to have diminished greatly  with no real sign of the problem, but I have installed the new version of flash this morning and now it is back, almost all of the time, the screen  keeps cutting out every 10 seconds, for about 1-5 seconds and it is very  hard to get anything done. It does seem to be worse when something is moving on the screen, such as scrolling pages or a gif is playing.

             

            Many thanks,