5 Replies Latest reply on May 9, 2014 2:37 PM by joe_intel

    Intel HD4600 custom resolution on HP 2335 monitor

    hr186s

      Is there any way to get intel to recognize my HP 2335 monitors native resolution of 1920x1200 @ 60htz?

      Adding it through CustomModeApp.exe does not work I get an error saying I've exceeded the bandwidth.

      Monitor is working fine in 1600x1200 4:3 aspect ratio @ 60htz, but 1920x1200 16:10 is not available.

      1920x1080 is available but it looks awful and blurry.

       

      CPU is a Core i3 4340, with Asus Z87M-Plus motherboard.

        • 1. Re: Intel HD4600 custom resolution on HP 2335 monitor
          hr186s

          Sorry for the double post

          With a little more searching I've found my drivers out of date. However I cannot update them. Drivers are on the Asus dvd that shipped with the motherboard.

          Any attempt to update gives me an error.

          Pointing to the drivers from the manual zip folder gives me an error also. It says windows is using the best driver for the device.

           

          Intel(R) HD Graphics 4600

           

          Report Date: 5/8/2014

          Report Time[hh:mm:ss]: 09:53:04

          Driver Version: 9.18.10.3186

          Operating System: Windows 7  (6.1.7600)

          Default Language: English (Australia)

          Installed DirectX* Version: 11.0

          Supported DirectX* Version: 11.0

          Shader Version: 5.0

          OpenGL* Version: 4.0

          Physical Memory: 16064 MB

          Processor: Intel(R) Core(TM) i3-4340 CPU @ 3.60GHz

          Processor Speed: 3597 MHz

          Vendor ID: 8086

          Device ID: 0412

          Device Revision: 06

           

          *   Processor Graphics Information   *

           

          Processor Graphics in Use: Intel(R) HD Graphics 4600

          Video BIOS: 2170.0

          Current Graphics Mode: 1600 by 1200

           

          *   Devices Connected to the Graphics Accelerator   *

           

          Active Monitors: 1

            * Monitor *

           

          Monitor Name: Generic PnP Monitor

          Display Type: Analog

          Connector Type: VGA

          Serial Number: HWP2614

          Gamma: 2.2

          DDC2 Protocol: Supported

          Device Type: Monitor

           

          Maximum Image Size:

          Horizontal: 19.69 inches

          Vertical: 12.20 inches

           

          Monitor Supported Modes:

          640 by 480 (75 Hz)

          640 by 480 (60 Hz)

          720 by 400 (70 Hz)

          800 by 600 (75 Hz)

          800 by 600 (60 Hz)

          832 by 624 (75 Hz)

          1024 by 768 (75 Hz)

          1024 by 768 (85 Hz)

          1024 by 768 (60 Hz)

          1024 by 768 (70 Hz)

          1152 by 870 (75 Hz)

          1280 by 1024 (60 Hz)

          1280 by 1024 (85 Hz)

          1280 by 1024 (75 Hz)

          1280 by 960 (60 Hz)

          1600 by 1200 (75 Hz)

          1600 by 1200 (60 Hz)

          1920 by 1200 (60 Hz)

          1920 by 1080 (60 Hz)

           

          Display Power Management Support:

          Standby Mode: Supported

          Suspend Mode: Supported

          Active Off Mode: Supported

           

          Raw EDID:

          00 FF FF FF FF FF FF 00 22 F0 14 26 01 01 01 01

          0B 10 01 03 0E 32 1F 78 EA CF B5 A3 55 49 99 25

          10 50 54 A5 6F 80 61 59 81 40 81 80 81 99 A9 40

          A9 4F D1 C0 D1 00 74 4B 80 A0 72 B0 2A 40 80 D0

          13 00 EF 36 11 00 00 1C 00 00 00 FD 00 30 55 1E

          5E 15 00 0A 20 20 20 20 20 20 00 00 00 FC 00 68

          70 20 4C 32 33 33 35 0A 20 20 20 20 00 00 00 FF

          00 43 4E 50 36 31 31 5A 30 33 31 0A 20 20 00 EE

           

          * Other names and brands are the property of their respective owners. *

          • 2. Re: Intel HD4600 custom resolution on HP 2335 monitor
            joe_intel

            Hi hr186s, I have a few suggestions that might work:

             

            It is highly recommended to do a clean installation; so, please remove the older version first. If you are still getting the same error message try sharing the verbatim with us. This is the latest Intel® HD Graphics driver: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

            Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

            Another available option is getting the drivers from the system manufacturer’s website.

             

            My final suggestion, but not less important, will be to get the proper driver for the monitor so it can load the correct EDID since right now is identified as Generic PnP monitor.

            • 3. Re: Intel HD4600 custom resolution on HP 2335 monitor
              hr186s

              Thanks for the links joe

               

              Here is what I've done so far since this morning.

              Ran windows update and installed SP1 to Windows 7.

               

              Downloaded an updated driver from the asus support page

              http://www.asus.com/au/Motherboards/Z87MPLUS/HelpDesk_Download/

              It updated the driver to Version 10.18.10.3412.

               

              Downloaded and installed HP L2335 .inf file manually. Device manager now recognizes the HP 2335

              http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?lang=en&cc=us&sp4ts.oid=374666&swItem=bo…

               

              Downloaded latest Intel driver from here:

              Intel® Driver Update Utility for graphics drivers

              It automatically detected I needed the driver you mentioned above.

               

              I uninstalled the old driver and the .exe said it was Version 15.33.18.64.3496. But when it came to actually installing it, it installed the 10.18.10.3496 driver.


              At a loss here... I'll have a go with manual installation tomorrow.


              Intel(R) HD Graphics 4600

               

              Report Date: Friday, May 09, 2014

              Report Time [hh:mm:ss]: 12:52:18 AM

              Driver Version: 10.18.10.3496

              Operating System: Windows* 7 Ultimate(6.1.7601)

              Default Language: English (Australia)

              Installed DirectX* Version: 11.0

              Supported DirectX* Version: 11.0

              Shader Version: 5.0

              OpenGL* Version: 4.2

              OpenCL* Version: 1.2

              Physical Memory: 16257 MB

              Processor: Intel(R) Core(TM) i3-4340 CPU @ 3.60GHz

              Processor Speed: 3597 MHz

              Vendor ID: 8086

              Device ID: 0412

              Device Revision: 06

               

              * Processor Graphics Information *

               

              Processor Graphics in Use: Intel(R) HD Graphics 4600

              Video BIOS: 2170.0

              Current Resolution: 1600 x 1200

               

              * Devices connected to the Graphics Accelerator *

               

              Active Displays: 1

               

              * Monitor *

               

              Display Type: Analog

              Serial Number: HWP2614

              DDC2 Protocol: Supported

              Gamma: 2.2

              Connector Type: VGA

              Device Type: Monitor

               

              Maximum Image Size

              Horizontal Size: 19.69 inches

              Vertical Size: 12.2 inches

               

              Supported Modes

              640 x 480 (75p Hz)

              640 x 480 (60p Hz)

              720 x 400 (70p Hz)

              800 x 600 (75p Hz)

              800 x 600 (60p Hz)

              832 x 624 (75p Hz)

              1024 x 768 (75p Hz)

              1024 x 768 (85p Hz)

              1024 x 768 (60p Hz)

              1024 x 768 (70p Hz)

              1152 x 870 (75p Hz)

              1280 x 1024 (60p Hz)

              1280 x 1024 (85p Hz)

              1280 x 960 (60p Hz)

              1280 x 1024 (75p Hz)

              1600 x 1200 (75p Hz)

              1600 x 1200 (60p Hz)

              1920 x 1200 (60p Hz)

              1920 x 1080 (60p Hz)

              1920 x 1200 (60p Hz)

               

              Power Management Support

              Standby Mode: Supported

              Suspend Mode: Supported

              Active Off Mode: Supported

               

              Raw EDID:

              00 FF FF FF FF FF FF 00 22 F0 14 26 01 01 01 01

              0B 10 01 03 0E 32 1F 78 EA CF B5 A3 55 49 99 25

              10 50 54 A5 6F 80 61 59 81 40 81 80 81 99 A9 40

              A9 4F D1 C0 D1 00 74 4B 80 A0 72 B0 2A 40 80 D0

              13 00 EF 36 11 00 00 1C 00 00 00 FD 00 30 55 1E

              5E 15 00 0A 20 20 20 20 20 20 00 00 00 FC 00 68

              70 20 4C 32 33 33 35 0A 20 20 20 20 00 00 00 FF

              00 43 4E 50 36 31 31 5A 30 33 31 0A 20 20 00 EE

               

              * Other names and brands are the property of their respective owners.

              • 4. Re: Intel HD4600 custom resolution on HP 2335 monitor
                hr186s

                I managed to get it working in 1920x1200 through DVI and not the VGA cable.

                VGA to analog DVI on the monitor works in 1920x1200 as does DVI to DVI.

                Straight VGA to VGA however does not work. Which is very surprising.

                The monitor has worked in this mode on these graphics cards in the past

                Nvidia 7900 GTX, Nvidia 9800 GTX, Nvidia 7300GS, Nvidia 7800GS, ATI HD4850, all ran VGA > VGA 1920x1200 fine.

                I run 2 pcs off this monitor the gaming rig and this internet box. Was hoping to get away with no graphics card but it looks like I'll have to lay some money down to get one or a KVM DVI switch.

                • 5. Re: Intel HD4600 custom resolution on HP 2335 monitor
                  joe_intel

                  So, that was the missing link. It may or may not work with a KVM; instead you may use an active converter if possible.

                  Graphics — Intel Graphics and Televisions frequently asked questions (FAQ)