Does your system have only one USB 3.0 port? Testing in a different port may help identifying a hardware issue. By the way, is the portable drive USB 3.0?
You may try with this BIOS setting if available: Intel® USB 3.0 eXtensible Host Controller Driver — Can I install USB 3.0 controller driver in Windows* XP or Windows* Vi…
It is a good idea to contact the system manufacturer since you also encountered an error with the BIOS update.