3 Replies Latest reply on May 8, 2014 7:50 AM by allan_intel

    i7-2670QM - CDROM not displayed Faulty Chip?

    gaj27

      I'm having problems similar to the Sandy Bridge issue where my cd/dvd drive is not recognized on boot and is not listed in the device manager.  Is it possible this chipset has an issue as well?

       

      Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10

      Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12

      Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16

      Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A

       

      "The following boot-start or system-start driver(s) failed to load:

      cdrom"  Event ID 7026

       

      I have tried numerous fixes including uninstall and reinstall I-tunes, update gear driver, have latest bios.  Sometimes they work, most of time they do not.

       

      Sent laptop in for hardware service and Toshiba sent it back after reloading windows which I had already done once.  Drive will work for maybe a week then suddenly stop for no apparent reason.  This causes a very long boot/resume cycles not to mention I have an unusable cd/dvd player.

       

      OS Name Microsoft Windows 7 Home Premium

      Version 6.1.7601 Service Pack 1 Build 7601
      System Manufacturer TOSHIBA

      System Model Satellite P770

      Processor Intel(R) Core(TM) i72670QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)

      BIOS Version/Date TOSHIBA 2.20, 10/30/2012

      Hardware Abstraction Layer Version = "6.1.7601.17514"

       

       

      Thanks

        • 1. Re: i7-2670QM - CDROM not displayed Faulty Chip?
          allan_intel

          Thanks for joining the community.

          I understand you are looking for information to see if your computer chipset is part of the Intel 6 series chipset flaw. This problem affected SATA ports. Please bear in mind the problem was identified only with B2 chipset revisions.

          Below you will find some steps that may help identify faulty chipset

          Right click on My computer

          Hit Properties

          Go to device manager

          and expand Universal Serial Bus

          Locate Intel(R) 6 series/c200 series Family USB enhanced Host controller

          Right click and properties

          Details Tab

          Hardware ID

          If hardware ID ends in 04, the system is using B2.

          If hardware ID ends in 05, the system is using B3

           

          If you find your computer is faulty because of the B2 chipset revision, please contact your computer manufacturer for possible warranty options.


          Allan.

          • 2. Re: i7-2670QM - CDROM not displayed Faulty Chip?
            gaj27

            Allan

             

            The hardware ID I have is listed below.

             

            PCI\VEN_8086&DEV_1C26&SUBSYS_FC301179&REV_04

            PCI\VEN_8086&DEV_1C2D&SUBSYS_FC301179&REV_04

             

            So it appears I have the faulty chipset correct?

             

            Thanks

            Greg

            • 3. Re: i7-2670QM - CDROM not displayed Faulty Chip?
              allan_intel

              Thanks for coming back to the community.


              Yes, chipset ID ends in 04, this means this chipset is defective. Please contact your computer manufacturer for possible warranty options at support.toshiba.com

               

              Allan.