0 Replies Latest reply on Aug 14, 2014 2:07 PM by Nasirs

    USB 3.0 External Storage Device driver not getting Installed- [Solved]

    Nasirs

      Issue: USB storage device is not working on my computer, be it a USB 2.0 or USB 3.0 it just doesn't install the driver for storage device and my USB mouse and webcam does work.Everytime I plug in a USB flash drive of USB 3.0 External hard drive it beeps and gives error message that the device driver could not be installed.
      Here is the steps I took to troubleshoot this issue and it got fixed.

      1.Open registry by going to Run-> Type Regedit.
      and Navigate to the following key:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
      Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if “Upperfilters” and “Lowerfilters” value are present. If so, please right click on the values and select "Delete" to remove them.
      2. Now go to "C:\windows\inf" folder and check if these three files USBSTOR.SYS, usbstor.inf and usbstor.pnf are available.If it was renamed change the name as I wrote them or if they are not available copy them from "C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3"
      And then go to "C:\WINDOWS\SYSTEM32\Drivers" and make sure you have USBSTOR.SYS and usbd.sys available if not copy them again from
      "C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3"
      and paste it to Drivers folder.
      3. Open Registry editor by going to Run-> typing Regedit and Navigate to the following key:
      "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR" and ensure that the Start value is 3. and restart the system.
      It will work..If it does not work go to this post http://bookingtohosting.blogspot.in/2014/05/usb-30-external-storage-device-driver.html for a detailed information of all the troubleshooting.