1 Reply Latest reply on May 7, 2014 6:37 AM by sylvia_intel

    DH67GD won't post with a new R9 280X video card installed

    sabotage_jones

      Hi,

       

      Got a problem here that I've been scratching my head over for a while. I purchased a PowerColor Radeon R9 280X and when I install it in the PCIe x16 slot of my DH67GD, the system will not post nor output any video. The onboard video does not output anything in this case, either. This is the 2nd card I've had the problem with, I RMA'd the 1st card back to the seller and received a replacement. My older PowerColor HD 6770 works just fine in the same slot, and the onboard video works just fine either with no video card installed or with the HD 6770. With the R9 280X installed I cannot <F2> into BIOS config, no video comes out on any port I can see, and despite LEDs being on and fans spinning on CPU, case, and video card I see no indication that anything is happening. I've also tried using the BIOS Config jumper on the motherboard to force the system into BIOS config screen, but no luck when the R9 280X is present. Installing all the latest AMD drivers didn't affect anything, nor uninstalling all video drivers and using default Microsoft inbox drivers. Any suggestions?

       

      Feels like a compatibility issue between the R9 280X and something else, but I can't tell if it's with the i7 or the mobo/chipset.... I saw a similar discussion on another thread, but the card in question was an XFX R9 280X.

       

      System details:

      Power Supply: Corsair RM1000 - 1000W

      CPU: Intel i7 2600

      Mobo: Intel DH67GD

      RAM: 4x 4Gb DDR3 Corsair - 16GB total

      SSD: Intel SSDSC2MH120A2

      HD: 3x Western Digital 750GB in RAID5

      OS: WIn7 Pro SP1 64-bit

        • 1. Re: DH67GD won't post with a new R9 280X video card installed
          sylvia_intel

          Hello Sabotage_Jones, I’m sorry to hear that you are having problems with this your motherboard.

           

          First of all, we would need to troubleshoot the system without the video card, to check if the problem is related to a defective motherboard.


          - So please test the system out of the chassis, with minimum configuration (motherboard, processor, 1 memory stick and power supply) no video card.


          -Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery#datetime


          -You may need to check if there is any new BIOS version available so you can flash it on the motherboard.


          - Once you test the system using the onboard video, please include the video card on the PCI-e.  I also recommend you to update the firmware of it.


          -If the issue persisted, try using another video card/ wirelesscard/ etc in order to discard a defective PCI-e.

           

          -If the issue persists and if the motherboard is still under warranty please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport

           

          Regards.