3 Replies Latest reply on May 15, 2014 5:33 PM by joe_intel

    How to apply the "Bad Context" firmware fix to a Bitlocker encrypted device?

    miru

      I just got hit by the 8MB bug a few days ago.

       

      * SSD 320Series

      * Serial Number: BAD_CTX 0000013F

      * Firmware: 4PC10302

       

      With version 2.0.10 of the Intel SSD Firmware Update Tool I wanted to install the latest firmware 4PC10362, but I get the following error:

       

      The Intel SATA SSD Firmware Update did not complete. Please try one of the following:

      1) Disable the Drive Password protection in your BIOS and retry the update

      2) Enable S.M.A.R.T. capability in your BIOS and retry the update

      3) Enable Legacy IDE mode in your BIOS and retry the update

       

      The issue with the drive is that there is a Bitlocker encryption applied to it. I do have the Bitlocker recovery key from our IT department, but I could not find a way to disable the drive password in my BIOS.

      I Enabled SMART and switched into Legacy IDE mode, but none of this was working.

       

      Could someone please share some light on what I need to do in order to disable the drive password and whether there is a chance to recover any data from the drive.