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Intel HD Graphics Driver has stopped responding and recovered

SMitr2
Beginner
1,602 Views

Hello,

I wanted to post here because I've been having this issue for about a week. Lately my laptop display keeps distorting and switching to blue, grey, and black screens every few seconds. This happens randomly. Sometimes I'm lucky enough to go 30 minutes to 2 hours without it occurring, but other times it completely prevents me from doing anything. It happens when I watch videos, read web pages, skype with people, and sometimes even when I'm just viewing my desktop. I'm aware /thread/32928 that this issue has been raised before, and I've tried most of the solutions posted. After upgrading my Intel driver, BIOS, disabling Intel Virtualization and using system restore, it seemed that the problem went away. After a few hours, it emerged again.

I am using a Dell XPS l702x that I purchased in 2011. Has this issue been solved? I haven't been able to find a solution that is working for me. Here is dxdiag information: http://pastebin.com/VMDCkgMX dxdiag - Pastebin.com

I'd appreciate any other insight on this issue. Maybe someone here can help me solve this.

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Allan_J_Intel1
Employee
624 Views
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SMitr2
Beginner
624 Views

Allan,

Thanks for replying. The link you provided helped me find a newer driver than the one I downloaded before. I'll try manually installing it. I hope this works.

Update:

I tried following the steps to manually install the driver, however I'm being told that my driver is currently up to date.

My current driver version is 9.17.10.3517. The date is 3/20/2014.

The driver that is recommended from the Download Center is ver. 15.28.22.64.3517.

Should I try the automatic installation?

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Allan_J_Intel1
Employee
624 Views

Thanks for coming back to the community.

It appears you are currently running the latest video drivers for your graphics controller. At this point, there is no need to run the automatic update.

Allan.

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SMitr2
Beginner
624 Views

Allan,

Rolling back and trying new drivers hasn't solved this issue. Do you have any other suggestions for trying to solve this? Could it be caused by hardware problems?

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Allan_J_Intel1
Employee
624 Views

Sorry about the trouble, please try testing customized drivers from your computer manufacturer. It may be that your system requires only drivers provided by your system manufacturer:

http://www.dell.com/support/drivers/us/en/04/Product/xps-l702x http://www.dell.com/support/drivers/us/en/04/Product/xps-l702x

Allan.

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