3 Replies Latest reply on May 27, 2014 12:55 PM by joe_intel

    Can't stop Windows 7 from telling me my Nexus 5 can perform faster

    TomSD

      NoItCant.png

      I have a Nexus 5 that I'm plugging into a front USB 3.0 port on a GIGABYTE GA-Z87X-UD4H with Intel Z87 chipset.  Every single time I do it, Windows 7 pops up the cursed "This device can perform faster" balloon.  Of course, the device can't actually perform faster.  This is known problem with the Nexus 5.  LG used a SoC that is USB 3.0 capable, but they neglected to equip the phone with a USB 3.0 connector.  Either they couldn't figure out a way to report to the OS that the device can only be used at USB 2.0 speeds or they just didn't bother, and Google apparently didn't care enough to make them fix this glaring problem.

       

      Anyway, the common wisdom is that you can get rid of these annoying balloons by going into Device Manager, going to the properties for some USB controller device, and unchecking "Tell me if my device can perform faster".  However, this doesn't work for me!  I still get the balloons even though I unchecked this in the only place it was available.  And checking "Don't tell me about USB errors" didn't help either.

       

      I have two devices with this setting:

      Intel(R) 8 Series/C220 Series USB EHCI #1

      Intel(R) 8 Series/C220 Series USB EHCI #2

       

      The settings appear to be shared between them.  I have many other devices under "Universal Serial Bus controllers" in Device Manager but none of them have the "Tell me if my device can perform faster" option.  The devices with the setting say "Intel" for "Driver Provider", with a date of 7/31/2013 and version 9.4.0.1025.

       

      How can I stop this balloon from appearing?  I'm sick of Windows telling me my device can perform faster every single time I plug it in when it's a lie, and the setting that is supposed to prevent this doesn't have any effect!  Clicking on the balloon just makes it disappear (it doesn't bring up any window with settings - maybe that was in previous versions of Windows only?) and I get the balloon no matter which USB I plug the device into, whether it's USB 2.0 or 3.0, front or back.  The UI that comes up when I click the wrench icon in the balloon does not apply to this type of balloon.

       

      Some relevant screenshots:

      DontTellMe.pngUSBDevices.png

      DriverProps.png

       

      Any help would be greatly appreciated.

        • 1. Re: Can't stop Windows 7 from telling me my Nexus 5 can perform faster
          joe_intel

          Perhaps you get better results with the latest BIOS from the motherboard manufacturer.

          Did you test with a different cable by any chance?

          • 2. Re: Can't stop Windows 7 from telling me my Nexus 5 can perform faster
            TomSD

            How could a BIOS update possibly resolve this problem?  Do you have some realistic scenario in mind there?

             

            As for cables, I have used several and the behavior is always the same.  This is to be expected.  As I said in my original post, unlike some other phones, the Nexus 5 doesn't have a USB 3.0 port.  It is physically impossible to plug a USB 3.0 cable into it.  I can only use a USB 2.0 cable.  Because the phone's SoC reports itself as USB 3.0 capable, this problem occurs.

             

            What bothers me here (aside from LG/Google's apparent negligence) is that the Intel USB driver does not appear to be respecting the "Tell me if my device can perform faster" setting.  This setting exists for a good reason.  It's really annoying to get this useless message every time I plug my phone in, and if I'm in a full-screen application it's actually harmful because the message pulls me back to the desktop.

            • 3. Re: Can't stop Windows 7 from telling me my Nexus 5 can perform faster
              joe_intel

              I do understand this can be frustrating and inconvenient.

              I have noticed that the driver version you saw above (9.4.0.1025) is not the one we should be looking at. You may take a look into the Intel® USB 3.0 eXtensible Host Controller for the correct driver version.

              The latest version we provide is 2.5.3.34. But I found a newer one from Gigabyte*’s website, which is 3.0.0.16 date 2014/05/13.

              A BIOS update may include a fix for this issue allowing the operating system or driver to use the setting properly. Try searching for BIOS release notes from Gigabyte*.