Thanks for joining the community.
I understand you are trying change screen resolution on your computer.
Based on the information you have provided, you are currently running video driver version 3359, please try updating the graphics driver to the latest 3496.
Please go here and download it:
I'm facing the same problem on my new laptop (Thinkpad Carbon X1 with Windows 7 64-bit). I have made a factory reset and no applications installed. I have tried to install the latest driver from Intel but the setup fails with an messages sying that the driver is not from the computers manufacturer. So I had to download the latest driver from Lenovo which is 22.214.171.12459, but I'm still facing the same problem after installing that one.
We bought three identical computers of the model above but mine is the only one facing this problem.
I have compared my computer with the other two and noticed the following:
- My CPU is always 20% or above and the fan is quiet noisy compared to the other tow computers which uses about 1-5% CPU.
- In "Windows Experience Index" my Graphics index is only 5,5 and the other two computers has 6,5.
- The application "Intel Management and Security status" won't open, hangs everytime i rightclick the icon in the system tray. The other two computer can access the program.
Can there be an issue with my Intel HD Graphics 4000 Hardware?
I'm trying to download the driver but I just get the message 'no data received' on both the zip and the exe links. Is there anywhere else I can download this from?
Ah, right, hang on, I managed to get it downloaded, but then got the same message as jonlindh above - it says the driver is not from the computer's manufacturer and it won't install it. How can I get an up-to-date driver?
are you also facing the other "problems" i have? High CPU-usage, noisy fan and that "Intel Management and Security status" won't open, hangs everytime i rightclick the icon in the system tray...
Found this thread on Lenovo as well:
I don't have a problem with high CPU use, although I did whenever I had the graphics properties open and before I'd got as far as 126.96.36.19959 with the driver. It still behaves strangely when the graphics options are open, the cursor flicking to busy about once a second, but it doesn't use a lot of CPU to do it any more.
Thanks for the Lenovo link - maybe trying both places at once will get us somewhere!