yeah. I have seen that page linked from several dozen contact use links.
I select my region. EMEA
I select my product. Network Connectivity
Enter my 'question' - "issues with x540"
Pop up appears.
"I want to identify my product"
"I want to download ****"
"Something silly about televisions" (ffs)
I enter into the almost invisible ask a question box "I am having issues with an X540"
I want help with monitors
I am having trouble with my TV
Help with BIOS
Contact us link goes to the link you posted.
Round and round.
We resell several 100k (GBP) of intel kit every year the least I would expect is a phone number or email address. when i get to this stage. or a reply on a 'forum'
I suppose never having been unable to find a solution in the past is kudos to the products. But FM! have I gone off them now.
hang on as I was writing that.... the screen changed. I suppose it is just a crap JS / AJAX website (I am sitting on a GB connection here with an twin i7 so I doubt it's my end. After the time it took to type the message about the screen went to the next blue arrow,
So the answer is 'patience'
Sorry that what you are seeing is sending you in circles. Hopefully these steps will help. We are not trying to make it hard. I will be giving the right people feedback on your experience. Feel free to PM me with any additional details you think are pertinent on the "Contact Us" experience.
By the way, the UK phone is 0870 607 2439.
I think the window you want is getting hidden by the pop up.
1. Fill out the form and submit
2. Close the Guide Me pop-up Window.
3. Select the contact option you want.
4. If for example you choose phone, you'll get a list of phone numbers for several countries.I scrolled down to find the UK number.
Ok, right. I see what has happened. The bit I was missing was 'close the guide me pop-up window'
Thinking I was on a reputable site, with a reputable company, with a trusted SSL certificate with a steady SHA fingerprint I made the STUPID and may I say 'N00b' internet faux pas of trusting a gad damned pop-up.
What an idiot. What a stupid website. Together we make a bad mix.
Additionally, a colleague claims to have filled in one of those forms yesterday evening with no response so far.
As I stated above I have filled in the appropriate form asking them to review the issue I have which I detailed rather verbosely. We have a further 4 of these cards so I would like to make use of them somehow, I would especially like to return this HV into full service without another rack visit.
This weekends maintenance window is being utilised upgrading the remaining 18 servers with Nextreme NICs which were tested last 2 nights ago without issue and purchased 6 hours ago having had no satisfaction with Intel. Small fry I know. I would have loved to be able to perform a comparison.
Be nice to get a result either way, can't or can.
Since I can't reply to your email, you guys are so obfuscated it's annoying.
Thanks Mark, I appreciate the assistance.
Too late to stop me looking like a fool to the client (and I guess to Intel forums) , but hey ho. That’s what happens when I behave gung ho and present untested solutions to a client and test mid-week all bravado – like nobody ever got fired for buying IBM days.
Entirely my fault and I should/do know better. I treated it as just another intel NIC upgrade and what could go wrong. Luckily my counterpart was clever enough to hedge the bet and propose a showdown.
I still have £1000 worth of NICs to try and utilise and I would rather do it with the same client. We are small and out 10GB (copper) roll outs are only just beginning…
IXBGT event ID 56 stating that "Intel(R) Ethernet Converged Network Adapter X540-T2 The network driver has been stopped because the network adapter has been removed."
This happens if the NICs are enabled and not being actively used for iSCSI initiator traffic.
If the NICs are disabled the server seems stable.
ANYBODY AT INTEL THERE?