Computer freezes with Intel Graphics.

[GWomb]

I have a Gigabyte Brix i7-4500U machine with Intel 4400 graphics. The machine keeps freezing, the screen display corrupts and the only option is to turn off and on at the power button. I have installed Corsair 16gb Value Select 1600mhz RAM which is recommended by the manufacturer. The display is connected via the HDMI port.

The freezing appears to be random, but mostly happens when I browse the internet or play videos. It happens in safe mode with networking too.

I have tried windows 7 64-bit as well as windows 8.1 64-bit. Both show the same problem.

I have tried the latest version of the graphics driver aswell as the older versions and the problem still persists.

Some observations:

- Running the Ram at 1600 MHz makes the freezing worse.

- Running the Ram at 1333Mhz improves stability quite a lot but I still see the occasional freezing.

- Disabling off and on the Intel adapter in device manager makes no difference.

- Under Windows 7 turning down color to 16-bit appeared to improve stability as well.

- Using the Microsoft display driver appears to resolve the issue in all cases but this is not practical at all.

Given this is my first experience with Intel graphics, I'm pretty disappointed by the instability.

What else can I try to fix this?

[Kevin_M_Intel]

Hi Womble987,

I am sorry you are having problems but let me help you.

Based on your description I would not say it is the graphics driver because it is still failing on Safe Mode. Safe mode uses only the necessary drivers from the Operating System to run the applications so the Intel® HD Graphics should not be loaded on this instance.

Due to this fact, I recommend you contacting the Computer Manufacture since a hardware component can be affecting the performance of the entire system.

From our side, You can try reinstalling the driver that can be downloaded here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

If you get a notification message during the installation, it indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Here is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714