I am sorry you are having problems installing the driver but let me help you with this.
Based on the information you have provided, I recommend you doing the following steps:
- Uninstall the current driver. Here you have some instructions:
- Download the latest driver for your graphics controller at the following link:
If you get a notification message during the installation, it indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.
You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:
Here is the zip version of the video driver:
It is important to say that if the device came with a different Operating System, going back to the original Operating System is the best step to take since installing another one, the product can lose special features.