7 Replies Latest reply on Apr 1, 2014 5:34 PM by joe_intel

    Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set

    dousin

      Recently, I upgraded my HP 8560w notebook to windows 8.1, installed a new Intel 520 SSD. Without setting ATA password everythink works fine. After I set up an ATA HardDisk Password (in order to enable FDE (full disk encryption)), the notebook can not resume from SLEEP. Pressing sleep button puts the notebook into sleep. Pressing power button resumes from sleep, shows login screen, it lets me type my windows password, then it fails to show desktop, and windows crashes with BSOD.

      After restart, SSD Toolbox shows bit3 (security frozen)=1 at word 128 in drive details.

      Removing ATA HDD password helps, but it is not THE solution, since i need the encryption.

      Event viewer shows Error Event 41-Kernel power (critical), "system has rebooted without cleanly shutting down first".

      I have already seen different forums and threads, but actually nothing helps.

      There is also identical question already present in this forum, but without working solution

      Intel 520 SSD (180GB) - Blue screen when waking from sleep state if ATA password set in BIOS.

      Disabling ATA password for Intel SSD, using it just for my secondary HDD (Hitachi magnetic non SED drive) in upgrade bay, works fine, notebook is able to resume from SLEEP, secondary drive is unlocked and available.

      Windows 8.1 x64, latest updates, latest bios, latest 520 firmware (i400).

       

      Thanks for help,

      Dousin

        • 1. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
          joe_intel

          Hello Dousin, I understand this can become an inconvenience.

          I guess you are using Intel® Rapid Storage Technology just as Greg in the other thread. In this case you may want to uninstall it and use the Microsoft* inbox driver instead, it should be installed automatically or with Windows* Updates.

          • 2. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
            joe_intel

            Can you confirm that the mechanical HDD works properly when the password is applied and the system comes out of sleep?

            • 3. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
              dousin

              Yes, the mechanical drive works properly if ATA password is set. No problem with resuming from sleep.

              I will test your recommendation as soon as I get the notebook again.

              • 4. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
                dousin

                I completely removed IntelRST (deinstalled from Program Options, removed all Intel devices from device manager including option 'remove files from computer'), restarted and reinstalled drivers from windows update. Problem persists!

                Afterwards I installed Windows 7 from scratch onto my secondary HDD. All drivers downloaded from Windows Update, no downloads/install from HP or from Intel. The same problem as Windows 8: computer can not wake from sleep if ATA password set for Intel 520. Removing password protection from 520 solves the problem. Note: the magnetical secondary (now system) drive is still password protected.

                Any suggestions are welcome... Is there any firmware update which would solve it? I can't understand, why the drive doesn't ask for the password on resume from sleep.

                Thanks

                • 5. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
                  joe_intel

                  We have been trying to replicate your issue without success. I noticed that resuming from sleep does not trigger the Hard Drive password screen but hibernation does, I had to enable hibernation in Power Options (Choose what the power buttons do). Both options worked just fine.

                   

                  I wonder if you could provide more information such as a screenshot from disk management and any details about the error from Event Viewer or the (BSoD) minidump file. Furthermore, does the issue happen when the mechanical drive is not connected to the system?

                  • 6. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
                    dousin

                    The issue happens even if secondary HDD disconnected.

                    I use MBR partition table.

                    There is 350 MB additional partition on the disk , which is currently not used.

                    Disk Manager Screenshot

                    diskmanagement.png

                     

                    Log from Event viewer (critical issue)

                    Log Name:  System
                    Source:    Microsoft-Windows-Kernel-Power
                    Date:      30/03/2014 23:02:46
                    Event ID:  41

                    Task Category: (63)

                    Level:     Critical
                    Keywords:  (2)
                    User:      SYSTEM
                    Computer:  dousinnotes

                    Description:

                    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

                    Event Xml:

                    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                      <System>

                    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
                    <EventID>41</EventID>
                    <Version>3</Version>
                    <Level>1</Level>
                    <Task>63</Task>
                    <Opcode>0</Opcode>
                    <Keywords>0x8000000000000002</Keywords>
                    <TimeCreated SystemTime="2014-03-30T22:02:46.740738400Z" />
                    <EventRecordID>5997</EventRecordID>
                    <Correlation />
                    <Execution ProcessID="4" ThreadID="8" />
                    <Channel>System</Channel>
                    <Computer>dousinnotes</Computer>
                    <Security UserID="S-1-5-18" />

                      </System>

                      <EventData>

                    <Data Name="BugcheckCode">0</Data>
                    <Data Name="BugcheckParameter1">0x0</Data>
                    <Data Name="BugcheckParameter2">0x0</Data>
                    <Data Name="BugcheckParameter3">0x0</Data>
                    <Data Name="BugcheckParameter4">0x0</Data>
                    <Data Name="SleepInProgress">4</Data>
                    <Data Name="PowerButtonTimestamp">0</Data>
                    <Data Name="BootAppStatus">0</Data>

                      </EventData>

                    </Event>

                    • 7. Re: Intel ssd 520 remains locked after resuming from sleep if ATA HDD password set
                      joe_intel

                      Do the partitions and unallocated spaces have some specific purpose, like for another operating system?

                      Is it possible to attach some minidump files from C:\Windows\Minidump? You can used the advanced editor for this.