Hello Dave, thanks for sharing your information with us. Regarding your specific situation, I would like to forward it to the engineering team, since the issues reported with USB 3.0 are related to recognizing the drive or that the system reboots when there is a USB connected to it.
Here is another thread where customers are reporting similar issues.
Thanks for your assistance. If you can forward this to your engineering department, that would be great. No doubt they have a more detailed technical fix list about those two BIOS updates I mentioned. Hopefully one of them is related to my USB 3.0 problem. If or when you hear back from them, can you please update this thread with what they determine?
The link you sent me is somewhat similar, although that individual was experiencing speed issues on a flash drive I think using Windows 7. I'm not too concerned about the speed of the USB 3.0 ports, but my problem of freezes during video playback may be a side effect of what is causing this persons problem.
Again thanks for your assistance and looking froward to hearing from your engineering department.
Dave, I have sent all your information yesterday. I will contact you back once I receive news from the engineer.
Hi all, if you are still having this issue, please try this workaround:
get back to the generic USB driver: Boot into Safe mode with F8.
In Control Panel > Programs and Features, uninstall the Intel USB 3.0 eXtensible Host Controller Driver.
If you were able to resolved it, please let me know how you did it?