1 Reply Latest reply on Mar 23, 2014 12:14 PM by Dre

    Intel Graphics Driver 3412 failing

    MattNault

      I just finished updating my surface pro 2 and went to play a game when I got a crash. Stating that igdumdim32.dll was failing. Someone had pointed out to me that it had to do with the graphics driver. I updated through the microsoft auto update and not from the site. The crash event I have below is only for ff14 but it happens to any game I try to play.

       

       

       

      Log Name:      Application

      Source:        Application Error

      Date:          3/21/2014 4:47:46 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Muku

      Description:

      Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x531767d5

      Faulting module name: igdumdim32.dll, version: 10.18.10.3431, time stamp: 0x52fa5864

      Exception code: 0xc0000005

      Fault offset: 0x00050462

      Faulting process id: 0x14bc

      Faulting application start time: 0x01cf453e6cda8518

      Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

      Faulting module path: C:\windows\SYSTEM32\igdumdim32.dll

      Report Id: ac7a40ef-b131-11e3-8257-501ac505a8e3

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-03-21T19:47:46.000000000Z" />

          <EventRecordID>1244</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Muku</Computer>

          <Security />

        </System>

        <EventData>

          <Data>ffxiv.exe</Data>

          <Data>1.0.0.0</Data>

          <Data>531767d5</Data>

          <Data>igdumdim32.dll</Data>

          <Data>10.18.10.3431</Data>

          <Data>52fa5864</Data>

          <Data>c0000005</Data>

          <Data>00050462</Data>

          <Data>14bc</Data>

          <Data>01cf453e6cda8518</Data>

          <Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>

          <Data>C:\windows\SYSTEM32\igdumdim32.dll</Data>

          <Data>ac7a40ef-b131-11e3-8257-501ac505a8e3</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>