1 Reply Latest reply on Mar 21, 2014 10:26 AM by kevin_intel

    Teamviewer issues without monitor plugged in on intel 4400

    jamjam

      Hi there,

       

      For some reason i am having issues when i remote access my gigabyte brix i7 computer via teamviewer when no monitor is plugged in i get a pixelated screen so i wrote to teamviewer to ask there advice to which they said to change the settings so that the computers graphics card doesnt go into low energy mode or to try to use a dummy plug, i have looked around at the settings on the graphics card but cant find anything to change to help this and the dummy plug doesnt work either.

       

      Any advice on how to stop this from happening please?

       

      Thanks

        • 1. Re: Teamviewer issues without monitor plugged in on intel 4400
          kevin_intel

          Hi jamjam,

           

          I am sorry you are having problems but let me help you with your system.

           

          I first would like to check some information about the system you have so can you please post your dxdiag report and the graphics report?

           

          How to get it?

          Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

           

          Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.