11 Replies Latest reply on Mar 28, 2014 9:49 AM by kevin_intel

    Intel HD Graphics issues

    hudec117

      Hello, recently I've been having some issues with my Intel HD Graphics 4600. These issues first occurred when I installed the optional update called:

      Graphics forum.png
      (Sorry it's in picture format)


      I installed it with Bitdefender, after when I restarted my framerate dropped in games and buttons that change colour when you hover over them, they took longer to change colour, for example:


       

      This became annoying very quickly, I uninstalled the whole driver and reinstalled it with Driver Booster, that didn't work so I uninstalled it again and I tried to install it again but downloading the drivers only from the Intel website, this has lead me to another problem. When I installed the first base driver (Driver Version: 10) and then tried to install the update for it (Driver Version: 10 to 15) it didn't update when I restarted.


      If you could please help me I would be most grateful. Thank You

        • 1. Re: Intel HD Graphics issues

          Hi hudec117,

           

          We are glad you joined our community and we want to apologize for the difficulties you are facing but let me do my best to help you.

           

          I would like you to try the following:

          1. Uninstall the current graphics driver. You check for instructions here:

          http://www.intel.com/support/graphics/sb/CS-034574.htm

          2. Download the latest driver for your system here:

          https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

           

          Please try these steps and let me know the results.

          • 2. Re: Intel HD Graphics issues
            hudec117

            I did as you said, but sadly it didn't work.

            • 3. Re: Intel HD Graphics issues

              Can you please post your dxdiag report here?

               

              How to get it?

              Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

              • 4. Re: Intel HD Graphics issues
                hudec117

                I this it?

                -------------------------------------------------------------------------------------------------------------------------------------------------------------------

                System Information

                ------------------

                Time of this report: 3/14/2014, 17:34:33

                       Machine name: ABBAGAMING

                   Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

                           Language: English (Regional Setting: English)

                System Manufacturer: ASUS

                       System Model: All Series

                               BIOS: BIOS Date: 09/13/13 16:04:20 Ver: 06.04

                          Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

                             Memory: 8192MB RAM

                Available OS Memory: 7872MB RAM

                          Page File: 4810MB used, 10932MB available

                        Windows Dir: C:\Windows

                    DirectX Version: DirectX 11

                DX Setup Parameters: Not found

                   User DPI Setting: Using System DPI

                System DPI Setting: 96 DPI (100 percent)

                    DWM DPI Scaling: Disabled

                     DxDiag Version: 6.01.7601.17514 32bit Unicode

                 

                ------------

                DxDiag Notes

                ------------

                      Display Tab 1: No problems found.

                        Sound Tab 1: No problems found.

                        Sound Tab 2: No problems found.

                          Input Tab: No problems found.

                 

                --------------------

                DirectX Debug Levels

                --------------------

                Direct3D:    0/4 (retail)

                DirectDraw:  0/4 (retail)

                DirectInput: 0/5 (retail)

                DirectMusic: 0/5 (retail)

                DirectPlay:  0/9 (retail)

                DirectSound: 0/5 (retail)

                DirectShow:  0/6 (retail)

                 

                ---------------

                Display Devices

                ---------------

                          Card name: Intel(R) HD Graphics 4600

                       Manufacturer: Intel Corporation

                          Chip type: Intel(R) HD Graphics Family

                           DAC type: Internal

                         Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06

                     Display Memory: 1760 MB

                   Dedicated Memory: 256 MB

                      Shared Memory: 1504 MB

                       Current Mode: 1920 x 1080 (32 bit) (60Hz)

                       Monitor Name: HP 2211 Series Wide LCD Monitor

                      Monitor Model: HP 2211

                         Monitor Id: HWP2936

                        Native Mode: 1920 x 1080(p) (60.000Hz)

                        Output Type: HDMI

                        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

                Driver File Version: 10.18.0010.3412 (English)

                     Driver Version: 10.18.10.3412

                        DDI Version: 11

                       Driver Model: WDDM 1.1

                  Driver Attributes: Final Retail

                   Driver Date/Size: 1/22/2014 14:51:36, 19380224 bytes

                        WHQL Logo'd: Yes

                    WHQL Date Stamp:

                  Device Identifier: {D7B78E66-4752-11CF-A77E-3EA5BBC2C735}

                          Vendor ID: 0x8086

                          Device ID: 0x0412

                          SubSys ID: 0x85341043

                        Revision ID: 0x0006

                Driver Strong Name: oem16.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.10.3412:pci\ven_8086&dev_0412

                     Rank Of Driver: 00E62001

                        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

                   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                       D3D9 Overlay: Supported

                            DXVA-HD: Supported

                       DDraw Status: Enabled

                         D3D Status: Enabled

                         AGP Status: Enabled

                 

                -------------

                Sound Devices

                -------------

                            Description: Speakers (Realtek High Definition Audio)

                Default Sound Playback: Yes

                Default Voice Playback: Yes

                            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003

                        Manufacturer ID: 1

                             Product ID: 100

                                   Type: WDM

                            Driver Name: RTKVHD64.sys

                         Driver Version: 6.00.0001.7161 (English)

                      Driver Attributes: Final Retail

                            WHQL Logo'd: Yes

                          Date and Size: 2/26/2014 23:46:50, 3849304 bytes

                            Other Files:

                        Driver Provider: Realtek Semiconductor Corp.

                         HW Accel Level: Basic

                              Cap Flags: 0xF1F

                    Min/Max Sample Rate: 100, 200000

                Static/Strm HW Mix Bufs: 1, 0

                Static/Strm HW 3D Bufs: 0, 0

                              HW Memory: 0

                       Voice Management: No

                EAX(tm) 2.0 Listen/Src: No, No

                   I3DL2(tm) Listen/Src: No, No

                Sensaura(tm) ZoomFX(tm): No

                 

                            Description: Realtek Digital Output (Realtek High Definition Audio)

                Default Sound Playback: No

                Default Voice Playback: No

                            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003

                        Manufacturer ID: 1

                             Product ID: 100

                                   Type: WDM

                            Driver Name: RTKVHD64.sys

                         Driver Version: 6.00.0001.7161 (English)

                      Driver Attributes: Final Retail

                            WHQL Logo'd: Yes

                          Date and Size: 2/26/2014 23:46:50, 3849304 bytes

                            Other Files:

                        Driver Provider: Realtek Semiconductor Corp.

                         HW Accel Level: Basic

                              Cap Flags: 0xF1F

                    Min/Max Sample Rate: 100, 200000

                Static/Strm HW Mix Bufs: 1, 0

                Static/Strm HW 3D Bufs: 0, 0

                              HW Memory: 0

                       Voice Management: No

                EAX(tm) 2.0 Listen/Src: No, No

                   I3DL2(tm) Listen/Src: No, No

                Sensaura(tm) ZoomFX(tm): No

                 

                ---------------------

                Sound Capture Devices

                ---------------------

                            Description: Microphone (HD Webcam C270)

                  Default Sound Capture: Yes

                  Default Voice Capture: Yes

                            Driver Name: USBAUDIO.sys

                         Driver Version: 6.01.7601.18208 (English)

                      Driver Attributes: Final Retail

                          Date and Size: 7/12/2013 10:40:58, 109824 bytes

                              Cap Flags: 0x1

                           Format Flags: 0xFFFFF

                 

                -------------------

                DirectInput Devices

                -------------------

                      Device Name: Mouse

                         Attached: 1

                    Controller ID: n/a

                Vendor/Product ID: n/a

                        FF Driver: n/a

                 

                      Device Name: Keyboard

                         Attached: 1

                    Controller ID: n/a

                Vendor/Product ID: n/a

                        FF Driver: n/a

                 

                      Device Name: Microsoft® SiderWinderTM X4 Keyboard

                         Attached: 1

                    Controller ID: 0x0

                Vendor/Product ID: 0x045E, 0x0768

                        FF Driver: n/a

                 

                Poll w/ Interrupt: No

                 

                -----------

                USB Devices

                -----------

                + USB Root Hub

                | Vendor/Product ID: 0x8086, 0x8C2D

                | Matching Device ID: usb\root_hub20

                | Service: usbhub

                |

                +-+ Generic USB Hub

                | | Vendor/Product ID: 0x8087, 0x8008

                | | Location: Port_#0001.Hub_#0001

                | | Matching Device ID: usb\class_09

                | | Service: usbhub

                 

                ----------------

                Gameport Devices

                ----------------

                 

                ------------

                PS/2 Devices

                ------------

                + Microsoft SideWinder X4 Keyboard (Mouse and Keyboard Center)

                | Vendor/Product ID: 0x045E, 0x0768

                | Matching Device ID: hid\vid_045e&pid_0768&mi_00

                | Service: kbdhid

                |

                + HID Keyboard Device

                | Vendor/Product ID: 0x045E, 0x0768

                | Matching Device ID: hid_device_system_keyboard

                | Service: kbdhid

                |

                + Terminal Server Keyboard Driver

                | Matching Device ID: root\rdp_kbd

                | Upper Filters: kbdclass

                | Service: TermDD

                |

                + HID-compliant mouse

                | Vendor/Product ID: 0x046D, 0xC077

                | Matching Device ID: hid_device_system_mouse

                | Service: mouhid

                |

                + Terminal Server Mouse Driver

                | Matching Device ID: root\rdp_mou

                | Upper Filters: mouclass

                | Service: TermDD

                 

                ------------------------

                Disk & DVD/CD-ROM Drives

                ------------------------

                      Drive: C:

                Free Space: 646.7 GB

                Total Space: 953.8 GB

                File System: NTFS

                      Model: ST1000DM ST1000DM003-1CH1 SCSI Disk Device

                 

                      Drive: D:

                      Model: TSSTcorp CDDVDW SH-224DB SCSI CdRom Device

                     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

                 

                --------------

                System Devices

                --------------

                     Name: High Definition Audio Controller

                Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_85761043&REV_05\3&11583659&0&D8

                   Driver: n/a

                 

                     Name: Realtek PCIe GBE Family Controller

                Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_85541043&REV_0C\4&33CE3517&0&00E2

                   Driver: n/a

                 

                     Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14

                Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_85341043&REV_D5\3&11583659&0&E2

                   Driver: n/a

                 

                     Name: Intel(R) B85 LPC Controller - 8C50

                Device ID: PCI\VEN_8086&DEV_8C50&SUBSYS_85341043&REV_05\3&11583659&0&F8

                   Driver: n/a

                 

                     Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10

                Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_85341043&REV_D5\3&11583659&0&E0

                   Driver: n/a

                 

                     Name: Intel(R) Management Engine Interface

                Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_85341043&REV_04\3&11583659&0&B0

                   Driver: n/a

                 

                     Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller

                Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_85341043&REV_05\3&11583659&0&FA

                   Driver: n/a

                 

                     Name: Intel(R) USB 3.0 eXtensible Host Controller

                Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_85341043&REV_05\3&11583659&0&A0

                   Driver: n/a

                 

                     Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D

                Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_85341043&REV_05\3&11583659&0&D0

                   Driver: n/a

                 

                     Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01

                Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_85341043&REV_06\3&11583659&0&08

                   Driver: n/a

                 

                     Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26

                Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_85341043&REV_05\3&11583659&0&E8

                   Driver: n/a

                 

                     Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00

                Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_85341043&REV_06\3&11583659&0&00

                   Driver: n/a

                 

                     Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22

                Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_85341043&REV_05\3&11583659&0&FB

                   Driver: n/a

                 

                     Name: Intel(R) HD Graphics 4600

                Device ID: PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06\3&11583659&0&10

                   Driver: n/a

                 

                ------------------

                DirectShow Filters

                ------------------

                 

                DirectShow Filters:

                WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

                WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

                WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

                MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

                Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

                WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

                WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221

                Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

                Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

                DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

                Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

                WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

                Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

                AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

                VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

                SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

                Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426

                MainConcept (Adobe2) MPEG Splitter,0x005fffff,1,2,ad2mcspmpeg.ax,1.00.0001.0008

                MainConcept (Adobe2) MPEG Audio Decoder,0x005fffff,1,1,ad2mcdsmpeg.ax,1.00.0000.0075

                MainConcept (Adobe2) MPEG Video Decoder,0x005fffff,1,1,ad2mcdsmpeg.ax,1.00.0000.0075

                MainConcept (Adobe2) MPEG Encoder,0x00200000,2,1,ad2mcesmpeg.ax,1.01.0000.0023

                MainConcept (Adobe2) MPEG Video Encoder,0x00200000,1,1,ad2mcevmpeg.ax,1.00.0000.0028

                MainConcept (Adobe2) MPEG Audio Encoder,0x00200000,1,1,ad2mceampeg.ax,1.01.0000.0003

                MainConcept (Adobe2) MPEG Multiplexer,0x00200000,1,1,ad2mcmuxmpeg.ax,1.28.0000.0000

                AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

                StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

                MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

                MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

                SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

                VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

                MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

                Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

                SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

                Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

                Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

                MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

                DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

                Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

                Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

                ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

                Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

                MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

                Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835

                Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

                Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

                VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

                WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

                VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

                File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

                iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

                iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

                Adobe PSI Parser,0x00200000,0,0,PsiParser.prm,

                DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835

                Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835

                AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

                RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

                Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

                WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

                MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

                DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

                SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18386

                Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18386

                MMR VDX Client Src Filter,0x00200000,0,1,MMRClientSrcFilter.dll,3.01.0001.0020

                MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

                Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

                StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

                Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

                Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835

                AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

                AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

                TS Strider,0x00200000,1,1,TSStrider.prm,1.01.0004.0021

                Dump,0x00200000,1,0,DvFileWriter.prm,2.00.0000.0000

                Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

                MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

                Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

                File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

                TSSourcePush,0x00200000,0,1,TSSourcePush.prm,

                Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

                StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

                AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

                Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

                File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

                File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

                Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

                Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

                BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

                MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

                 

                WDM Streaming Tee/Splitter Devices:

                Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                 

                Video Compressors:

                WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

                WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

                MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

                DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

                MainConcept (Adobe2) MPEG Video Encoder,0x00200000,1,1,ad2mcevmpeg.ax,1.00.0000.0028

                MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

                Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

                Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514

                Logitech Video (I420),0x00200000,1,1,qcap.dll,6.06.7601.17514

                Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

                Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

                Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

                 

                Audio Compressors:

                WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

                WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

                MainConcept (Adobe2) MPEG Audio Encoder,0x00200000,1,1,ad2mceampeg.ax,1.01.0000.0003

                IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

                PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

                Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

                GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

                CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

                CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

                MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

                 

                Audio Capture Sources:

                Microphone (HD Webcam C270),0x00200000,0,0,qcap.dll,6.06.7601.17514

                 

                PBDA CP Filters:

                PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

                PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

                PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

                 

                Midi Renderers:

                Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

                Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

                 

                WDM Streaming Capture Devices:

                Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                Logitech HD Webcam C270,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

                HD Webcam C270,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                 

                WDM Streaming Rendering Devices:

                Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                 

                BDA Network Providers:

                Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

                Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

                 

                Video Capture Sources:

                Logitech HD Webcam C270,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

                 

                Multi-Instance Capable VBI Codecs:

                VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

                 

                BDA Transport Information Renderers:

                BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

                MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

                 

                BDA CP/CA Filters:

                Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

                Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

                PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

                XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

                 

                WDM Streaming Communication Transforms:

                Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                 

                Audio Renderers:

                Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713

                Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

                Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

                DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

                DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

                Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.17713

                 

                ---------------

                EVR Power Information

                ---------------

                Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)

                  Quality Flags: 2576

                    Enabled:

                    Force throttling

                    Allow half deinterlace

                    Allow scaling

                    Decode Power Usage: 100

                  Balanced Flags: 1424

                    Enabled:

                    Force throttling

                    Allow batching

                    Force half deinterlace

                    Force scaling

                    Decode Power Usage: 50

                  PowerFlags: 1424

                    Enabled:

                    Force throttling

                    Allow batching

                    Force half deinterlace

                    Force scaling

                    Decode Power Usage: 0

                • 5. Re: Intel HD Graphics issues

                  Thanks for the information. I would like to know, have you tried uninstalling the antivirus? Have you tried a system restore to a previous point where the system was working fine?

                   

                  Can you try searching for theses updates (Microsoft) and uninstall them?

                  • 6. Re: Intel HD Graphics issues
                    hudec117

                    I have not tried any of those suggestions, if you're suggesting that reinstalling the antivirus would fix that graphics issue, it's not only the antivirus it's also Steam, and as I said FPS(Frames Per Second) drops in games etc. And which updates are you referencing?

                    • 7. Re: Intel HD Graphics issues

                      I meant to say that If the system was working fine before installing the software you mention previously a system restore can take the unit to a point where it was working fine since the 3rd party software can be affecting in some way.

                       

                      You can also try with a BIOS update from the manufacture or testing the drivers provided by Asus.

                      • 8. Re: Intel HD Graphics issues
                        hudec117

                        I installed a BIOS update. When I said

                        "if you're suggesting that reinstalling the antivirus would fix that graphics issue, it's not only the antivirus it's also Steam" after I installed the BIOS update Steam became more responsive graphically, BitDefender has stayed the same. Does the system restore delete files which you created since?

                        • 9. Re: Intel HD Graphics issues

                          It will not delete files but if any program was installed it probably will be deleted if it was installed after the restore point.

                           

                          There is a new driver version you can try. Here is it:

                          https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23714

                          • 10. Re: Intel HD Graphics issues
                            hudec117

                            Version.pngApart from that everything stayed the same.

                            • 11. Re: Intel HD Graphics issues

                              Testing the driver from my side the version is the correct one. In any case, you can also try the manual driver installation. Here you have the steps:

                               

                              http://support.intel.com/support/graphics/sb/CS-022355.htm

                               

                              Here is the zip version of the video driver:

                              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714