1 Reply Latest reply on Mar 11, 2014 8:36 AM by kevin_intel

    Cant update to latest graphics driver

    rygilly

      Hello,

       

      I am trying to update my graphics driver to the latest version. I keep using the Automatic Intel Update Utility software and it tells me that this is the driver that i need to update to: Intel® HD Graphics 4000 15.33.14.64.3412 (10.18.10.3412) and it tells me my current version is 8.15.10.2626, however whenever I try to update to the newer version it gives me I believe 3 different error messages (randomly chosen) such as: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit."  or "The operating system is not supported".

       

      I have tried hp's site as well and they dont have an updated driver version for my computer.

       

      Here are my computer specs:

      OS NameMicrosoft Windows 7 Home Premium
      Version6.1.7601 Service Pack 1 Build 7601
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System ManufacturerHewlett-Packard
      System ModelHP Pavilion dv6 Notebook PC
      System Typex64-based PC
      ProcessorIntel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, 2301 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateInsyde F.29, 03/10/2013
      SMBIOS Version2.7
      Windows DirectoryC:\Windows
      System DirectoryC:\Windows\system32
      Boot Device\Device\HarddiskVolume1
      LocaleCanada
      Hardware Abstraction LayerVersion = "6.1.7601.17514"
      Installed Physical Memory (RAM)8.00 GB
      Total Physical Memory7.90 GB
      Available Physical Memory4.98 GB
      Total Virtual Memory15.8 GB
      Available Virtual Memory12.5 GB
      Page File Space7.90 GB

       

      Anyone know what the problem is? Thanks in advance!