4 Replies Latest reply on Mar 12, 2014 2:29 PM by Benergy

    Intel Dual Band Wireless-AC 7260 Drops Connection

    ThePie

      Hello, I have a Intel Dual Band AC 7260 + 4.0 Bluetooth wifi card and I have the data logging issue where it randomly losses the internet connection but its still connected to the SSID. What can I do to solve this issue because I've had to restart multiple applications every time this happens and its really annoying.

       

      The WLAN card is installed in a HP Pavilion dv6t-6000. The previous wifi card - intel wireless n-1000 - did the same thing.

        • 2. Re: Intel Dual Band Wireless-AC 7260 Drops Connection
          joe_intel

          I am trying to understand your issue but I am not sure I follow you regarding “the data logging issue”.

          If the wireless adapter remains associated to the AP the cause of the issue could be related to the firewall, the router, or the DNS settings. Perhaps using the <tracert> command may help.

          • 3. Re: Intel Dual Band Wireless-AC 7260 Drops Connection
            ThePie

            Alright so I did a tracert on google.com currently when I'm having no problems.

            C:\Windows\system32>tracert google.com

            Tracing route to google.com [74.125.225.103]
            over a maximum of 30 hops:

              1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
              2    45 ms    38 ms    38 ms  c-76-16-216-1.hsd1.il.comcast.net [76.16.216.1]

              3    18 ms    20 ms    10 ms  te-0-7-0-10-sur03.algonquin.il.chicago.comcast.n
            et [68.87.208.97]
              4    18 ms    18 ms    18 ms  te-2-7-0-4-ar01.elmhurst.il.chicago.comcast.net
            [68.87.230.17]
              5    62 ms    24 ms    18 ms  he-0-14-0-0-cr01.chicago.il.ibone.comcast.net [6
            8.86.95.209]
              6    46 ms    18 ms    22 ms  he-1-8-0-0-cr01.350ecermak.il.ibone.comcast.net
            [68.86.88.50]
              7    15 ms    25 ms    24 ms  he-0-12-0-0-pe04.350ecermak.il.ibone.comcast.net
            [68.86.83.162]
              8    18 ms    22 ms    20 ms  as15169-2-c.350ecermak.il.ibone.comcast.net [66.
            208.233.142]
              9    15 ms    14 ms    20 ms  209.85.255.26
            10    21 ms    16 ms    17 ms  209.85.240.150
            11    17 ms    18 ms    16 ms  ord08s08-in-f7.1e100.net [74.125.225.103]

            Trace complete.

            C:\Windows\system32>


            I'm going to try and do another one when its doing its, "no internet" issue thing. Is that what I should be doing to test it though?

            • 4. Re: Intel Dual Band Wireless-AC 7260 Drops Connection
              Benergy

              I have the same Intel AC 7260 and HP dv6t-6000 combo that you have. I'm curious, how did you overcome the "Wireless Module Not Supported" BIOS error message? It won't even allow me to boot into Windows. Did you even encounter such an error? I'm guessing not...

               

              Thanks, and good luck resolving your connectivity issue!